Virtual Member Experience Representative

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Full Time Clerical Pensacola, FL, US

2 days ago Requisition

Salary Range: $17.00 To $20.75 Hourly

Gulf Winds Credit Union offers innovative financial tools that give our members freedom to live life with their finances under control. Since our founding in 1954, we have grown from a single branch in Pensacola, Florida, to a regional institution with over $1 billion in assets and 83,000+ members across Florida, Alabama, and Georgia. From daily banking needs to investment services, our members aren’t treated like an account number, but as part of the family.

We are guided by our core values of Integrity, Care, Growth, and Innovation and are dedicated to our members, our community and each other.

We own our decisions and actions by doing the right thing, learning from our mistakes, and taking responsibility.

We help members meet their goals by listening to understand and offering the best solutions, placing kindness above all else.

We set ambitious goals, provide personal development opportunities, and encourage results.

We challenge the status quo to enhance the member’s experience and solve tomorrow’s challenges today.

Working at Gulf Winds is not just a job, it’s a career. We’re hiring collaborative, motivated people who want to love what they do. We are forward-thinking and family oriented. We recognize and reward excellent member service and have fun while working hard. When you join the team, you can expect:

• Open and transparent communication with your leaders
• Consistent coaching and opportunities to improve performance.
• Collaborative and team-focused environments
• Short and long-term professional development
• Opportunity to participate in cross-functional projects.
• Shift differential pay offered for Saturdays.

With you on our team we can achieve our vision of becoming the leading and most trusted credit union on the Gulf Coast!

The ITM is a cornerstone of Gulf Winds' channel transformation strategy, centralizing human expertise to extend personalized service across the ITM network in real time. The Gulf Winds Connect Member Experience Representative is the human face of this strategy: a skilled, relationship-oriented professional who delivers branch-quality interactions through technology, expanding Gulf Winds' reach and accessibility while reinforcing our brand promise at every touchpoint.

The Gulf Winds Connect Member Experience Representative delivers real-time, high-quality service to members through the Gulf Winds ITM network. This role elevates the traditional teller function by combining transactional accuracy with consultative service, channel expertise, and relationship development. Representatives within Gulf Winds Connect serve as the primary human connection point across the ITM footprint, supporting members with transactions, issue resolution, digital channel navigation, and financial needs identification.

The role demands advanced systems knowledge, independent judgment, and the ability to create genuinely memorable member experiences in a technology-mediated environment.

40% Deliver accurate, efficient ITM-assisted transactions - including deposits, withdrawals, transfers, loan payments, and mobile check deposits - while maintaining full compliance with security and audit procedures.

20% Serve as a knowledgeable resource for Gulf Winds products, services, account activity, digital tools, and channels - providing clear, confident guidance that builds member trust and reinforces our…