Debit Card Disputes Specialist

Job Title: Debit Card Disputes Specialist
Location: Pensacola, FL
Type: Long Term Contract
Compensation: W-2 with PTO, Holidays
Work Model: Hybrid - onsite and remote
Hours: 40 hours a week

• Review, process and resolve routine Debit Card dispute cases by applying Federal/Visa/Regional network regulations and the organization's policies and procedures
• Research moderately complex adjustments and complete documentation from financial institutions, processors, and acquirers to construct cases to be filed against these organizations
• Request information and documentation to clarify details or resolve routine dispute cases within mandated time frames and regulations
• Make decisions and recommendations within authorized monetary limits
• Document, track, monitor arbitration and compliance in routine cases for progress to prevent or minimize financial loss to members and/or the organization
• Execute general ledger entries for each case for project balances at the end of each month
• Research and complete assigned cases by reviewing Dispute Case Management Systems, Visa databases, Client, Acquirer and Issuer systems, RDR, Visa Online, On-Demand and Online Communication tools
• Identify transactions where chargebacks can be applied and resolve provisional credit adjustments
• Research, review, and provide basic analysis of member claims, related transactions, circumstances and actions surrounding the claim and determine corrective action to resolve corrections
• Review moderately complex dispute cases and research account history/card activity to credit back invalid charges to member accounts or to chargeback financial institutions, processors and acquirers
• Complete basic routine account investigations and respond to actions generated by other financial institutions such as good faith collections, pre-arbitration/pre-compliance cases, chargebacks and representments
• Scan chargeback documentation into system, record account actions and case development
• Resolve routine claims for PIN-based debit card cash and purchase transactions and complex dispute and chargeback issues
• Initiate and/or respond to communication with members, vendors and other financial institutions
• Stay informed of business environment, financial services, regulatory business conditions and newest developments and incorporate these into operations
• Manage and adhere to Regulatory Guidelines and Consumer Protection requirements
• Provide guidance and assist in training new Level I specialists
• Perform other duties as assigned

• Familiarity with day-to-day PIN-based dispute or signature-based chargeback regulations, processes, procedures, and systems
• Exposure to accounting, research or auditing techniques and methods in a financial institution
• Experience in assimilating information, analyzing facts, and developing logical conclusions
• Experience in financial transaction/processing responsibilities
• Exposure to internal auditing, compliance, programming or modeling
• Working knowledge of compliance and regulations related to debit card disputes
• Ability to handle multiple tasks simultaneously with a high degree of accuracy
• Experience working in a high-volume, fast-paced environment
• Effective member/customer service skills
• Effective skill following interpretations in applying relevant regulations/instructions, procedures, policies and regulations
• Effective skill navigating multiple screens and PC applications and adapting to new technologies
• Effective skill exercising initiative and using sound judgment to make decisions
• Effective skill interacting tactfully and effectively in difficult situations
• Basic database and presentation software skills
• Effective organizational, planning and time management skills
• Basic research, analytical and problem-solving skills

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