Collections Officer

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Collections Full Time Pensacola, FL, US

Salary Range: $20.50 To $25.50 Annually

Service Beyond Banking - At Gulf Winds, we are forward-thinking and team-oriented. We recognize and reward service that exceeds our members’ expectations and, most importantly, have fun while working hard and impacting our community. We’re looking for driven professionals who are passionate about service, fueled by purpose, and guided by core values of Integrity, Care, Growth, and Innovation

We own our decisions and actions by doing the right thing, learning from our mistakes, and taking responsibility.

We help members meet their goals by listening to understand and offering the best solutions, placing kindness above all else.

We set ambitious goals, provide personal development opportunities, and encourage results.

We challenge the status quo to enhance the member’s experience and solve tomorrow’s challenges today.

We offer a comprehensive benefits package designed to support your health, financial well-being, and work-life balance.

• 11.5 paid federal holidays
• PTO starting at 18 days for new hires
• 16 hours of paid volunteer time
• competitively priced medical insurance
• dental and vision coverage with 100% of individual premiums paid by Gulf Winds
• employer-paid life insurance
• short-term disability coverage
• a 401(k) with company match
• an employer-funded pension plan
• flexible spending accounts
• tuition reimbursement
• wellness programs

Working at Gulf Winds is not just a job, it’s a career. We’re hiring collaborative, motivated people who want to love what they do. We are forward-thinking and team oriented. We recognize and reward excellent member service and have fun while working hard. When you join the team, you can expect:

• Open and transparent communication with your leaders
• Consistent coaching and opportunities to improve performance.
• Collaborative and team-focused environments
• Short and long-term professional development
• Opportunity to participate in cross-functional projects.

With you on our team we can achieve our vision of becoming the leading and most trusted credit union on the Gulf Coast.

To preserve the Credit Union's assets by controlling delinquent loan accounts, collecting delinquent loan payments, and/or recovering collateral.

Contacts delinquent accounts by phone, mail, text, and email; builds rapport with members; educates members on options available to resolve delinquency long term; takes appropriate action to bring current;
Appropriate actions include but are not limited to analyzing the financial situation of delinquent borrowers, updating contact/employment information, offering various payment options, and coordinating with the Repo Specialist when necessary.

Performs loan recasts; researches accounts and provides overrides; verifies and processes deposits made to delinquent accounts.

Informs management of trends in loan underwriting contributing to delinquent/charged-off loans.

Performs other job-related duties as assigned.

Collection efforts meet the goals of the department.

Optimal and timely recovery of credit union assets from delinquent and charged-off accounts.

Accurate and complete records of all collection and recovery activity.

Adherence to provisions outlined in the Fair Debt Collection Practices Act (FDCPA) and ensuring collection activity is always within Credit Union policy and all relevant regulations.

Identification and reporting to management of potential underwriting…