Patient Access Advocate Day Shift PRN

Job Description

The Patient Access Advocate is responsible for greeting patients with a smile, answering the phone, entering information into the electronic health record database, and performing general clerical duties. In this position, it is imperative that you consistently maintain a pleasant, professional demeanor and make patients feel welcomed. The ability to multitask is a must.

The Patient Access Advocate performs registration functions, including updating demographics, insurance verification, collecting point‑of‑service payments, and documenting registration information within an electronic system. The advocate confirms that the account being registered has accurate information to ensure clean billing. The advocate also performs visit closure activities, including collecting payment and any needed follow‑up activities required.

The Patient Access Advocate provides the highest level of customer service to patients/family at the time of service through registration interactions, as well as providing way finding to patients and/or visitors.

• Greet patients in a friendly, courteous, and professional manner in person and over the phone.
• Check patients in and out.
• Perform visit closure activities to include collecting payment and any follow‑up activities that may be necessary for patient care.
• Verify insurance eligibility and benefits using an online electronic verification system or by contacting the payer directly; collect copayments, coinsurance, and deductibles.
• Assist staff and patients with clerical duties as needed, including copying, scanning, and faxing documents.
• Create and maintain patient files.
• Answer and screen phone calls and direct them to the appropriate individual; take and direct messages as necessary.
• Provide callers with information such as company address, directions to the company location, company fax numbers, company website, and other related information.
• Confirm all paperwork is filled out correctly.
• Maintain a clean and presentable front desk, waiting room area, and children’s play area.
• Perform housekeeping duties such as emptying trash, vacuuming, mopping floors, and cleaning counters.
• Encourage a friendly and respectful work environment.
• Provide patients and their families with a customer‑focused, reassuring open environment that encourages patients to return to the ED/UCs.
• Follow all HIPAA policies and procedures.
• Follow all company policies.

• Minimum typing speed of 50 wpm.
• Flexibility and effective communication skills.
• Collaboration skills; patient/client focus.
• Technical capacity; basic knowledge of Microsoft Office products (Word, Excel, Outlook).
• High school diploma or GED.
• Minimum of 6 months of work experience in a healthcare setting or one year of customer service background.
• Basic understanding of insurance preferred.
• Basic understanding of medical terminology and billing codes (DRG, ICD‑10, CPT, HCPCS) preferred.
• Exceptional communication skills and customer service required.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information to patients and other employees.
• Basic math skills (add, subtract, multiply, divide).
• Ability to apply common sense to carry out detailed written or oral instructions.
• Ability to deal with problems in standardized situations.
• Ability to work independently, be self‑directed, and work with individuals from diverse backgrounds.
• Analytical and problem‑solving skills.
• Ability to manage conflict and request supervisor help when needed.
• Daily focus on attaining productivity standards.
• Attend staff meetings and huddles as required.
• Minimum of 1 year of experience in a medical office setting desired.
• Familiar with health insurance verification.
• Knowledge of general office equipment (telephones, photocopiers, scanners, credit card machines, fax).
• Computer literate (Word, Excel, Outlook).
• Ability to perform multiple tasks simultaneously and prioritize demands effectively.
• Solid work history.
• Eligible for standing, walking, use of hands, reaching, sitting, talking, and listening; able to lift up to 10 lbs.; no special vision…