Front Office Manager

Customer Driven People Manager | Hospitality Industry Expert | Havoc Handler | Dreamer | Schemer | USN Vet Company Description

Premier Island Management Group (PIMG), based in Pensacola Beach, Florida, is a locally-owned company specializing in luxury resort property management. Their expertise spans vacation rental and association management services for high-end condominiums and private vacation homes. PIMG operates renowned locations like Portofino Island Resort, Beach Club Resort, and Aqua Spa, among others, while also managing restaurants, retail, and recreational businesses. They are committed to delivering unparalleled service to both guests and property owners.

This is a full-time, on-site role in Pensacola, FL, for a Front Office Manager. The Front Office Manager will oversee day-to-day operations of the front desk, ensuring exceptional customer service and smooth check-in/check-out processes. Responsibilities also include supervising front desk staff, managing schedules, handling guest inquiries, and assisting with resolving issues to maintain high operating standards. The role requires strong attention to detail, leadership, and communication skills to continuously enhance the guest experience.

• Front Office Management, Guest Relations, and Hospitality Operations skills
• Supervisory experience, including managing team schedules and training
• Problem-solving, conflict resolution, and customer service expertise
• Excellent communication, organization, and interpersonal skills
• Proficiency in property management systems and scheduling tools
• Ability to work flexible hours, including weekends and holidays
• Bachelor's degree in Hospitality Management or related field is a plus
• Prior experience in a resort or luxury property setting is preferred

• Mid-Senior level

• Full-time

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