Room Attendant- Housekeeping

Overview

Position Title:

Housekeeper

Strategic Business Unit:
Hospitality

Labor Category:
Hourly, Non-Exempt

Scope of Work:
The Housekeeper is responsible for cleaning and preparing guest rooms and public areas by meeting established standards of cleanliness and propriety to assure guest satisfaction and maximize revenues.

• Retrieves items from shelves and storerooms, sets up cleaning cart with supplies, and maintains carts and storerooms in a clean and orderly fashion to enhance efficiency and ease of cleaning rooms.
• Cleans and wipes windows, doors, walls, closets and fixtures in rooms, public areas and hallways, often using ladders or stools to reach hard-to-reach areas, to maintain a clean, presentable and attractive facility at all times.
• Washes shower walls and tubs, cleans toilets and stall walls if applicable, wipes exposed pipes, cleans mirrors, sinks and walls to ensure clean and sanitary guest and public restrooms.
• Replaces towels, soaps and all room amenities and restocks literature and stationery removed by guests or that is soiled or torn.
• Washes all hard floor areas by hand to remove dirt and soiled areas.
• Dusts and polishes all furniture, fixtures and wall hangings and reaches vents and ceiling corners to remove dust and cobwebs.
• Strips beds and remakes with fresh linens, checking bedspreads, blankets and bed pads for cleanliness; lifts mattresses to check for soil or objects underneath.
• Checks closet for cleanliness, wipes closet door/handle/overhead shelves, and restocks guest room supplies such as hangers, extra blankets and pillows.
• Vacuum rooms, public areas and hallways, operating vacuums, and move heavy furniture as needed to vacuum under furniture and in hard-to-reach areas.
• Inspects door and window locks to ensure they are in working order and reports unsafe conditions to management.
• Inspects room equipment (TV, lights, faucets, radios, phones) and reports deficiencies to the Executive Housekeeper for prompt repair/resolution.
• Secures and maintains custody of equipment, keys and supplies at all times.
• Reports missing articles, items requiring repair, damage, safety hazards to the Supervisor.
• Maintains a friendly, cheerful, and courteous demeanor at all times.
• Follows and adheres to all brand standards and management directions. Acts as a Brand Ambassador of A&R’s Culture, Mission, and Values.
• Ensures all guests are treated efficiently and courteously and that Company standards are applied.
• Other duties as assigned.

• Previous laundry attendant experience preferred but not required.
• Must be willing and able to work a varied schedule that may include early morning, evening, night, and weekend shifts.
• Basic ability to comprehend English language to understand information such as labels, instructions, and basic guest requests.
• Ability to work in a fast-paced, high-pressure environment.
• Ability to perform job functions with attention to detail, speed, and accuracy.
• Ability to move throughout the hotel (standing, walking, kneeling, and bending) for extended periods.
• Professional and ethical.
• Excellent customer service skills.
• Quick learner and hard worker.
• Must be a team player and able to work independently.

• Must be able to use body to move or carry objects or materials.
• Must be able to stand for periods of time.
• Ability to lift up to 25 lbs.
• Ability to make repeated movements of the shoulders, elbows, and hands.
• Must be able to lift, push, and pull a moderate weight frequently.
• A&R Group provides equal employment opportunities to all employees and applicants without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, genetic information, or service in the military. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.
• To ensure equal opportunities for qualified individuals with disabilities, A&R Group will make reasonable accommodations for known disabilities unless undue hardship would result. Employees who may require reasonable accommodations should contact the Human Resources Department to begin the ADA interactive process.
• If you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer's application process.

Equal opportunity statements and accommodation notices are included in this posting as part of compliance with legal requirements.