Senior People and Culture Business Partner

Senior People and Culture Business Partner

Pensacola, FL, USA
• Mobile, AL, USA

Posted Friday, December 19, 2025 at 6:00 AM

• EVERY employee is bonus eligible after 90 days!!
• Growth opportunities
• Many store support roles are hybrid
• Help others through our charity partners
• Save the environment!

• Your unique personality and skills
• You have a demonstrated ability to collaborate with others
• You have an amazing track record of positive results
• You have amazing time management skills and love to multitask
• You are at least 18 years old and ready to join our team

Our Store Support Center works to support all operations of our company. Whether you are a part of the accounts payable, finance, donations, people and culture or purchasing team, we all have a common goal to support each part of the business to the fullest so that we can positively impact our charity partners.

• Positively impacting the environment and the communities we serve
• providing values that meet our customer's needs and wants
• reducing millions of pounds of waste each year
• supporting local charities

To be the Thrift Brand of Choice in the Southeast and online by offering The Best in value, variety & selection, and convenience for our customers and donors.

• People First
  • We invest in what matters most to us:
    You. Your goals are our goals; your success is our success. We care about family and work-life balance. We value what makes you, You!
• Customers and Donors
  • Our business starts and ends with both the contributions of our donors and the loyalty of our customers. We deliver a 1st class second-hand experience by providing our customers unsurpassed value & selection.
• Community
  • We enhance communities by supporting charities, providing values and creating jobs. Through sustainable shopping we protect the environment and reduce waste.
• Continuous Improvement
  • We empower our people to improve the business and promote an entrepreneurial spirit. Continuous improvement isn't just about margins; it's about development, personal growth, teamwork and collaboration. "How can we improve" are the most important words in business.
• Growth
  • Growth is our commitment. We invest in the growth of our people, our donations, and our sales. Our growth supports our mission:
    To Give Back.

Position Title: Senior People and Culture Business Partner

Reports To: Sr. Director, People, Strategy, & Innovation

Department: People and Culture

FLSA Status: Exempt

Location and Travel: The applicant must be willing to travel 50% of the month.

Position Purpose and Objectives

The primary purpose of this role is to lead and support the investment in human capital within the assigned business units. The Senior People and Culture Business Partner (Senior PCBP) drives positive change and enhances the culture of the organization to foster employee growth, development, and retention. In addition to supporting the operational Human Resource function at America’s Thrift Stores (ATS), the Senior PCBP provides strategic guidance and ensures HR initiatives align with business goals.

This role also involves analyzing performance metrics, mentoring team members, and refining HR strategies to improve employee retention and experience.

Roles and Responsibilities

• Maintain a current knowledge of state and federal laws regarding human resources activities.
• Provides mentorship, coaching, and support to the People and Culture Business Partners, fostering professional growth and development.
• Assist in complex employee relations cases, including investigations, and serve as a witness when needed.
• Analyze performance metrics, including employee retention and experience data, to identify areas for improvement and drive enhancements.
• Develop and refine HR strategies and policies to ensure alignment with business needs.
• Establish and coordinate the implementation of human resources policies and procedures.
• Provide guidance to District Managers as they support and counsel store locations.
• Provide direction, guidance, and counseling to employees and management regarding resolution of employee-related issues.
• Apply policies and procedures to employee performance to identify gaps, assist in documenting performance deficiencies, and develop action plans for improvement.
• Partner with District Managers to assess management staffing needs and support recruitment efforts.
• Provide necessary HR support for interviewing, testing, negotiating, and onboarding newly hired management.
• Partner with Department Managers on succession planning to identify next-level leaders; assist with learning and development of team members and potential leadership.
• Investigate employee grievances and complaints, including harassment complaints, and make recommendations to appropriate management for resolution.
• Investigate and respond to EEOC charges.

Skills and Qualifications

• Bachelor's degree in Human Resources, Business Administration, Organizational…