Technical Services Analyst

Technical Support Specialist – HIS Clinical Solutions

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers' toughest challenges, we pioneer game‑changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their well‑being, are at the heart of every scientific advancement we pursue.

We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

• Taking inbound technical client support calls, emails, and self‑service tickets for Solventum HIS Clinical Solutions products.
• Communicating effectively with clients to fully understand issues and set expectations in alignment with Solventum Service Level Objectives.
• Documenting cases in Service Now following all support policies and procedures, including time worked.
• Applying sound troubleshooting techniques to resolve client issues and escalating when necessary.
• Creating knowledge base articles and sharing troubleshooting techniques and resources.
• Staying up to date with industry changes, product releases, and known issues.
• Reporting security incidents and adhering to all Solventum data protection and security policies.
• Maintaining tenant access (Service Now, On‑Premise Server) and ensuring customer satisfaction in support of Solventum's service objectives (NPS, Voice of the Customer, KLAS).

To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:

• High‑school diploma or higher and working knowledge of PC and server hardware, operating systems, MS Office, and general network troubleshooting.
• Ability to diagnose and resolve basic computer technical issues verbally or via remote support.
• Experience using help desk ticket management tools.
• A+/Net+ certification or BS/BA in IT, Computer Science, or a relevant field preferred.
• Flexibility to work a variety of shifts.
• Ability to multi‑task and manage multiple issues simultaneously.

Work Location: Remote
Travel: No
Relocation Assistance: May be authorized

Must be legally authorized to work in country of employment without sponsorship for employment visa status.

Supporting Your Well‑being
Solventum offers many programs to help you live your best life — both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope.

Onboarding Requirement:
To improve the onboarding experience, you will have an opportunity to meet with your manager and other new employees as part of the Solventum new employee orientation. As a result, new employees hired for this position will be required to travel to a designated company location for on‑site onboarding during their initial days of employment. Travel arrangements and related expenses will be coordinated and paid for by the company in accordance with its travel policy.

Applies to new hires with a start date of October 1st 2025 or later.

Applicable to US Applicants Only:
The expected compensation range for this position is $82,370 – $100,675, which includes base pay plus variable incentive pay, if eligible. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate's relevant knowledge, training, skills, work location, and/or experience. In addition, this position may be eligible for a range of benefits (e.g., Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences and Retirement Benefits, etc.).

Additional information is available at

Responsibilities of this position include that corporate policies, procedures and security standards are complied with…