Card Services Manager

Pen Air Credit Union Company Description

Since 1936 Pen Air® Credit Union has been the catalyst where community, resources, and impact come together and produce a powerful force for good. We have a unique culture and we're passionate about it. Grown from the values we hold most dear, three guiding principles shape how we see the people we serve, the community around us, and our role within it.

These guiding principles are Respect, Service, and Communerosity® and they're woven throughout our culture.

Pen Air is where people and community, resources and expertise align with your values to create real impact. Generational impact through strong financial education and support. We care about the things you care about. As the largest and oldest credit union in Pensacola, Florida, with more than $2.5 billion in assets, our purpose is to enhance the lives of those we serve in the Florida Panhandle, Southern Alabama, and Virginia.

Do you have a passion for helping others? Currently, Pen Air provides access to 12 convenient locations in Baldwin County, AL and Escambia and Santa Rosa Counties in Florida. Join us and become a powerful force for good - after all we live, work, and play here too.

Take control of your future by mapping out a career king with us means you can shape your professional experience to suit your dreams. We offer valuable resources that provide you the opportunity to build upon and strengthen your skills. Whether it be a career path in advising our members directly on products and services, guiding them through major purchase decisions on a home or vehicle, or even helping build the technology and processes behind the scenes, there is a place for everyone at Pen Air!

Success looks different for everyone. Where will your journey take you?

Just like we strive to be a force for good at work, Pen Air works just as hard to supply employees with a total rewards package that includes competitive salaries and meaningful benefits.

• Up to $15K available for continuing education
• Student Loan Paydown
• Adoption Assistance Reimbursement
• Wellness Programs
• Gym membership reimbursement
• Formal Career Development Resources
• Financial Wellness Resources
• Purchase assistance with computers and fitness equipment.

• Generous PTO Plan—20 days for new hires
• Paid Maternal & Parental Leave
• Competitive Retirement Plan
• Competitive medical, dental & vision plans
• Company paid Telehealth services.
• Company paid Short Term Disability
• And more…!

The starting salary for this role is $86,200 annually.

Oversee the full lifecycle of Pen Air's consumer and business card products, systems, and solutions. Ensures operational excellence, drives innovation, and manages a key revenue stream while maintaining competitive offerings aligned with industry trends. Build strong partnerships with vendors, including card processors, networks, and rewards providers—and collaborates among multiple internal and external stakeholders to deliver seamless card services that support Pen Air's strategic goals.

• Strategic Product Management
  • Lead product engagement and oversee servicing systems and solutions for Pen Air's consumer and business debit and credit card programs. Manage the administration of card-related systems used across the organization, including card servicing platforms, instant issue equipment, and rewards systems supporting both back-office and member-facing operations. Ensure ongoing product maintenance and innovation are effectively prioritized and delivered.
  • Lead the execution of product and system enhancements, feature rollouts, and product migrations in collaboration with internal stakeholders and external vendors to ensure smooth and successful implementations.
  • Conduct ongoing research and competitive analysis to ensure Pen Air's card products remain relevant and differentiated in the marketplace. Continuously evaluate program performance, member engagement, and market trends. Monitor and report on product performance data, usage analytics, and transaction volumes to support data-driven…