Technical Services Analyst

Technical Support Specialist - HIS Clinical Solutions
Solventum is an equal opportunity employer. Solventum will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.The Impact You'll Make in this Role

• Taking inbound technical client support calls, emails, and self‑service tickets for Solventum HIS Clinical Solutions products.
• Communicating effectively with clients to fully understand issues and set expectations in alignment with Solventum Service Level Objectives.
• Documenting cases in Service Now following all support policies and procedures, including time worked.
• Applying sound troubleshooting techniques to resolve client issues and escalating when necessary.
• Creating knowledge base articles and sharing troubleshooting techniques and resources.
• Staying up to date with industry changes, product releases, and known issues.
• Reporting security incidents and adhering to all Solventum data protection and security policies.
• Maintaining tenant access (Service Now, On‑Premise Server) and ensuring customer satisfaction in support of Solventum's service objectives (NPS, Voice of the Customer, KLAS).

• High school diploma or higher with working knowledge of PC and server hardware, operating systems, MS Office, and general network troubleshooting.
• Ability to diagnose and resolve basic computer technical issues verbally or via remote support.
• Experience using help desk ticket management tools.
• A+/Net+ certification or BS/BA in IT, Computer Science, or relevant field preferred.
• Flexibility to work a variety of shifts.
• Ability to multi‑task and manage multiple issues simultaneously.

Work Location: Remote

Travel: No

Relocation Assistance: May be authorized

Legal Authorization: Must be legally authorized to work in country of employment without sponsorship for employment visa status.

Compensation Range: $82,370 - $100,675 (base pay plus variable incentive pay, if eligible). Benefits include Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences and Retirement Benefits.

Onboarding Requirement: New hires will be required to travel to a designated company location for on‑site onboarding during their initial days of employment. Travel arrangements and related expenses will be coordinated and paid for by the company.

Responsibilities: Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties.

Email Communication: All official communications will be from an email with a domain of

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