Tier 1 Technician

Tier 1 Technician – Nightwing

Nightwing provides technically advanced full‑spectrums of cyber, data operations, systems integration and intelligence mission support services to meet our customers’ most demanding challenges. Our capabilities include cyber space operations, cyber defense and resiliency, vulnerability research, ubiquitous technical surveillance, data intelligence, lifecycle mission enablement, and software modernization.

Nightwing is supporting a U.S. Government customer on a large mission‑critical development and sustainment program to design, build, deliver, and operate a network operations environment, introducing new cyber capabilities to address emerging threats. We are seeking a Cyber Watch Officer to perform a wide variety of technical tasks in support of operations, production, and test environments.

• Supports and provides Tier I (Help Desk) and Tier II (Escalation) problem identification, diagnosis, and resolution of problems.
• Provides support for the escalation and communication of status to agency management and internal customers.
• Observes, analyzes, and reports data; and when appropriate makes necessary repairs to equipment.
• Utilizes various engineering and scientific drawings, manuals, and other related documentation in the performance of assigned tasks.
• This position requires shift work.

• Must be able to work shift schedule.
• U.S. Citizenship.
• Must have an active/current Top Secret clearance with SCI eligibility.
• Must be able to obtain DHS Suitability.
• No experience required.
• Experience and/or familiarity with one or more of the following: M365, Call Distribution Systems, Red Hat, Microsoft Windows (10, 11), VMware, SharePoint.
• Experience with monitoring system health and status.
• Experience documenting problems and resolutions through a tracking program.
• Experience performing various administrative duties and providing technical assistance, with the supervision of a team leader to remotely located users.
• Tier I experience:
  General troubleshooting, triage, or performance of specific tasks (i.e., user account creation, password resets/unlocks, share drive access, remote software installations).

• Experience interfacing with the following groups: software development, testing, integration, deployment, sustainment, maintenance, etc.
• Experience working in an Agile environment.
• Experience with ITIL methodology.
• Experience and/or familiarity with one or more of the following shell scripts:
  Bourne, C, Krone, Bash, Perl, etc.
• Experience and/or familiarity with one or more of the following: TCP/IP, Cisco switches and routers, VLAN, firewall, VPN, storage arrays (RAID, Blades), etc.
• Experience performing incident response (tiered support model), using an Incident Management System.
• Tier II experience:
  Prioritize incidents, perform detailed troubleshooting, root cause analysis, determine multi‑user, multi‑system correlations.
• Experience interfacing directly with customer and program management team.
• Experience providing status to program management and input to customer status reports.

• Bachelor’s degree in Computer Science, Computer Engineering, Computer Information Systems, Computer Systems Engineering or a related discipline is required. Four (4) years of experience (for a total of six (6) or more years) may be substituted for a degree.

• DoD 8570.1‑M Compliance at IAT Level I.
• Information Technology Infrastructure Library (ITIL) certification.

• Senior Level: Entry level
• Employment Type:
  
  Full‑time
• Job Function:
  Engineering and Information Technology

Nightwing is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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