Watch operator

At Stratas Corp, our mission strives to put employees first while still being recognized as a leader in the Department of Defense Information Technology sector. We believe in a continuing pursuit of customer satisfaction and operational excellence while exceling in service innovation. We are looking for employees who value corporate culture, leadership, diversity, and commitment to quality, because we are #Team Stratas.

Location

Category

Information Technology

Job Description

The Watch Operator provides 24x7x365 operational and technical support for enterprise communications and network services supporting approximately 160 Navy ships and units worldwide. This position monitors, maintains, and troubleshoots legacy and current network, messaging, email, voice, satellite, and communications systems while ensuring the quality, security, and timely processing of naval message traffic.

The Watch Operator serves as a primary point of contact for fleet users, responds to trouble calls and service requests, monitors system performance, and coordinates the resolution of network and communications issues. The position also provides technical oversight and supervision of lower-level personnel performing configuration, maintenance, troubleshooting, and operational support activities.

Watch Operator

Location: Pensacola, FL
Position Type: Full-Time
Clearance: Secret
Certification: IAT Level II / Security+ or equivalent

Essential Duties and Responsibilities

• Provide continuous 24x7x365 watch support for Navy fleet communications and network services supporting approximately 160 ships worldwide.
• Monitor and maintain the flow of naval message traffic, email, and other communications through legacy and enterprise systems.
• Perform quality control of incoming and outgoing naval messages and ensure communications are processed accurately and efficiently.
• Monitor, troubleshoot, and maintain Defense Messaging System (DMDS), C2
  
  OIX, and related messaging systems
  .
• Supervise system configuration, maintenance, troubleshooting, and operational support activities.
• Perform database maintenance, configuration-file certification, and troubleshooting for legacy Lotus Notes R5 environments.
• Monitor exchange-server queues and identify conditions that may affect email delivery or system performance.
• Monitor NIPRNET and SIPRNET operations and assist with troubleshooting network connectivity and service issues.
• Respond to and resolve fleet trouble calls involving Outlook, email, web browsing, network connectivity, account access, and related services.
• Provide technical assistance through telephone, email, and remote administration tools.
• Troubleshoot Active Directory account issues, including password lockouts, resets, and access problems.
• Support Lightweight Directory Access Protocol (LDAP) and other directory and network services.
• Ensure accurate and timely documentation and closure of work orders and trouble calls using Remedy
  .
• Monitor network performance and availability using Solar Winds and other network-management tools.
• Analyze network outages and performance issues and provide technical information regarding their potential impact on fleet operations.
• Supervise and support Next Generation Wideband (NGW) satellite transport services providing internet, email, and voice services to approximately 100 ships and units.
• Troubleshoot shipboard voice and communications problems and assist with diagnosing system faults, outages, and equipment malfunctions.
• Monitor and troubleshoot Secure Terminal Equipment (STE) and cryptographic communications equipment.
• Perform loading, data transfer, handling, and destruction of cryptographic equipment and associated materials in accordance with applicable procedures and security requirements.
• Escalate system malfunctions, outages, security concerns, and operational issues to the appropriate supervisor or MNOC manager.
• Provide technical guidance and oversight to junior personnel and ensure assigned work is completed in accordance with established procedures.
• Maintain accurate operational records, logs, trouble tickets, and shift documentation.
• Follow applicable Navy, Department of Defense, information assurance, cybersecurity, and company policies and procedures.
• Perform other related duties as assigned in support of mission requirements.

Required Qualifications

• High school diploma or equivalent.
• Security+ or equivalent DoD-approved certification.
• IAT Level II certification in accordance with applicable DoD requirements.
• Active Secret…