Entry-Level IAM Support Analyst; Hybrid

Job Title: Entry Level IT Analyst
Location: Pensacola, FL
Type: Contract
Work Model: Hybrid
Hours: 7:00am - 3:30pm (local time)

Responsibilities

• Manage the creation, modification, and removal of user accounts across supported systems
• Implement and maintain Role-Based Access Controls (RBAC) to enforce least privilege
• Ensure timely onboarding and offboarding of users in accordance with business and compliance requirements
• Provide first-line support for access-related issues and troubleshooting problems in collaboration with other teams
• Document resolutions to improve team knowledge, customer service, and system support
• Participate in scheduled and ad hoc access reviews and audits
• Ensure adherence to internal and external policies and regulatory requirements
• Prepare audit documentation and support remediation efforts as needed
• Implement process improvements to ensure user access aligns with security policies
• Stay current on IAM trends and best practices
• Support development and maintenance of provisioning and auditing tools
• Translate business needs into functional specifications for automation and tooling
• Assist in automating manual processes where feasible
• Analyze business and technical requirements related to access and identity
• Use access data to inform design decisions, audit strategies, and policy enforcement
• Analyze information, requirements, data, work quality, work methods, processes, service-specific practices, standards, and metrics/statistics to identify opportunities for improvement
• Interpret results of analysis and present recommendations, including alternatives and implications, to stakeholders
• Collaborate with other business units to analyze and improve processing procedures and resolve problems
• Analyze changes in policies, procedures, and products; determine the impact on IAM and related group functions
• Identify and analyze opportunities for new and/or improved processes, data, or technology; provide clear assessments of possible outcomes
• Work with peers, business units, project teams, and vendors to ensure IAM business needs are fully communicated, documented, and satisfied
• Monitor and analyze key performance indicators, establishing processes and methodologies for preventative action
• Compile, review, and prepare data for use by analysts and management in the analysis of IAM operations, services, and products
• Produce analytically driven inferences and hypotheses to generate actionable recommendations
• Solve business problems by defining the problem, interviewing stakeholders, identifying and evaluating alternatives, and presenting findings
• Ensure compliance with the organization ISD standards and best practices
• Perform other related duties as assigned

Requirements

• Experience collaborating on cross-functional teams and projects
• Ability to work independently and as part of a team
• Strong attention to detail and consistent record of meeting deadlines
• Experience in problem resolution, including root cause analysis
• Proficiency in statistical methods, forecasting, and cost-benefit analysis
• Experience with SQL and Power BI
• Ability to manage multiple priorities effectively
• Working knowledge of data querying, reporting, and analysis
• Demonstrated ability to research, compile, and document data, business processes, and workflows
• Effective research, analytical, and problem-solving skills
• Strong organizational, planning, and time management abilities
• Skill in interpreting and applying data to guidelines, procedures, and regulations
• Excellent verbal and written communication skills
• Advanced skills in word processing, spreadsheets, databases, and presentation software
• Ability to identify and analyze business requirements and recommend solutions
• Bachelor’s degree in Business, Computer Science, or a related field, or equivalent…