Customer Quality Engineer

Gexpro Services

Summary

Working directly with the Global Sales Organization's commercial and local branch teams, the successful candidate will apply process improvement methodologies and Quality Assurance tools to improve customer service, supplier productivity, quality, cycle, and delivery performance within an ISO
9001-based Quality Management System (QMS). Support direct contact with some of the largest Customers in several key vertical segments. Drive internal process improvements utilizing applicable Customer, Quality, or Site performance metrics. This position will report to the Customer Quality Manager.

• Partnering with external customers, internal customers, suppliers and business leadership as needed to meet goals and communication performance
• Develop and drive process consistency to ensure compliance with Customer requirements.
• Manage non-conforming material, customer complaints, and Corrective/Preventive Action processes for assigned Sites.
• Prepare sound responses to Customer-issued Corrective Actions
• Lead internal and support external ISO, AS, and Customer Audits
• Execute key Customer Improvement projects to reduce defects, cycle time, and improve fulfillment
• Develop & implement ISO
  9001 and AS9100 compliant processes for applicable business functions
• Drive Quality improvements utilizing applicable Quality and Site metrics
• Lead Cost of Quality reduction initiative for given area of responsibility
• Periodically perform Quality and EHS audits in support of Supplier surveillance

• BS Technical degree or equivalent experience
• Minimum of 5 years’ experience in quality or related experience in Mechanical/Electrical disciplines
• Familiar with interpretation of engineering drawings/specifications, and manufacturing process evaluation
• Ability to identify and implement Best Practices
• Excellent communication, presentation and facilitation skills
• Demonstrated team and empowerment skills
• Strong PC skills (MS Office Suite, Smartsheet)
• Willingness and ability to travel (