Leasing & Marketing Team Leader

Leasing & Marketing Team Leader – Cardinal Group Companies

POSITION: Leasing & Marketing Team Leader (Full‑time, Non‑Exempt)

COMPENSATION: Hourly Rate, plus Benefits and Bonus eligibility

SUMMARY: As the Leasing & Marketing Team Leader, you support the Community Manager in maintaining all aspects of property operations, focusing on leasing, marketing, resident relations, and community functions. You strive for 100 % occupancy through resident retention, leasing current availability, and pre‑leasing future availability.

• Utilize company leasing expectations and procedures to warmly greet prospective clients, qualify, determine needs and preferences, professionally present the property and apartment homes, employ feature/benefit selling, close the sale, and follow up.
• Answer incoming phone calls professionally and handle them appropriately, whether the caller is a prospective client, an existing client, an internal team member, or a vendor.
• Complete all lease applications and participate in the verification of applications. Notify prospective clients of results.
• Maintain accurate client records in accordance with company policy; update daily reports concerning notice to vacate, vacancy reports, activity reports, etc.
• Maintain and perform upkeep of the tour route to ensure curb‑side appeal.
• Assist residents with day‑to‑day tasks as part of the community’s concierge program.
• Participate in Cardinal U training as required.

• 1 – 2 years of customer service and sales experience.
• Strong communication skills.
• High energy and comfort in a fast‑paced environment.
• Enjoy and take pride in providing excellent service.
• Excellent customer service skills – warm, friendly, helpful in person and on the phone.
• Basic computer skills: typing and writing for correspondence, memos, etc.
• High‑school diploma or equivalent.
• Available to work evenings and weekends.
• Ability to embody the Cardinal Culture and Cardinal Core Values every day.

• Leasing Agent
• Leasing
• Real Estate
• Leasing Specialist
• Leasing Manager
• Leasing Professional
• Leasing Consultant

The work environment includes both indoor and outdoor property areas, including amenities. Incumbents may be exposed to weather conditions, odors, or other elements that may be unpleasant or hazardous. Reasonable accommodations can be made for individuals with disabilities.

Regular use of hands to finger, type, handle or feel; strong abilities to stand, walk, reach, climb, stoop, or squat. Ability to access all property areas in all weather conditions. Must be able to push, pull, lift, carry or maneuver weights up to 20 pounds. Visual requirements include close, distance, color, peripheral, depth perception, and focus adjustment. Occasional travel may be required for training or assistance at other properties.