Customer Service/Sales
Listed on 2025-12-31
-
Retail
Retail Sales, Customer Service Rep -
Sales
Retail Sales
Overview
Position
Purpose:
Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments.
Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers.
These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.
City PACE
State FL
Auto req 76819
Job Type Customer Service/Sales
Auto req
Responsibilities- Provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance.
- Learn about products using company tools and provide information to customers to support selling an entire project.
- Greet, qualify, recommend and close every customer in the department and know how to handle basics in adjacent departments.
- Maintain in-stock condition of assigned areas and ensure they are clean, shop-able, and safe.
- Provide a safe working and shopping environment by following safety policies, completing required training, correcting hazards, and reporting unsafe conditions to the Manager on Duty.
- Collaborate with the Department Supervisor, other associates in the department, and other departments.
- Notes on department scope may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental.
- Position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.
- Ability to learn product information and use tools to assist customers and sell projects.
- Commitment to safety policies and completing required safety training; ability to identify and report hazards.
- Willingness to work cooperatively with supervisors and teammates across departments.
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