Counter Parts Sales Representative - Driver

Help determine and obtain heavy-duty parts for customers as requested by phone or in person.  Suggest sale of related parts for full service. Locate and obtain ordered part for customer from central warehouse or branch. Determine sales price for customers for each sale in accordance with company procedure. Handle warranty or defective parts for customers in accordance with company procedure.

Write up approved charge sale in accordance with company procedure Special order parts on an emergency basis when necessary and appropriate. Process approved credits for customer when merchandise is returned. Maintain confidentiality of pricing lists and structures as required by company procedure. Answer customers’ questions about products, prices, availability, and product features. Provide customers with product catalogs. Utilize non-selling, non-servicing time by studying catalogs, reviewing price sheets, bulletins, changes, additions, and deletions.

Ensure that counter parts area is clean and in order. Ensure that display areas encourage sales. Ensure that product catalogs are current. Discard old ones and replace with new ones.  Deliver orders to customers on an infrequently assigned basis; parts delivery accounts. Travel to customer’s location in order to provide assistance with identification of parts.
* * Oral Expression :
* The ability to communicate information and ideas in speaking so others will understand.
* * Oral Comprehension:
* The ability to understand information and ideas presented through spoken words and sentences.
* * Written Comprehension:
* The ability to understand information and ideas presented in writing.
* * Written Expression:
* The ability to communicate information and ideas in writing so others will understand.
* High School Diploma (or GED or High School Equivalence Certificate)
* Intermediate to advanced knowledge level of Windows (excel, word and outlook)
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