Key Account Manager, B2B

Key Account Manager, B2B

Reports To:

Senior Manager, Account Management

Job Summary Circle K is seeking a results-driven Key Account Manager (KAM) to manage and grow a portfolio of existing proprietary and third-party B2B customers within the Fleet and Truck segments across the United States. This individual contributor role is responsible for portfolio growth through increased adoption of Circle K proprietary solutions, share-of-wallet expansion, profitable contract negotiations, and development of long-term customer relationships through a consultative account management approach.

The KAM works closely with Sales, Digital, Business Development, Product, Marketing, and Operations teams to execute account strategies, deliver measurable growth, and provide a consistent customer experience aligned with Circle K's B2B value proposition.

Key Responsibilities
- Manage an assigned portfolio of existing proprietary and third-party customers across the U.S. Fleet and Truck segments, delivering monthly, quarterly, and annual KPI targets.

- Build trusted customer relationships using consultative and relationship-based account management practices.

- Identify and execute opportunities to transition customers from third-party solutions to Circle K proprietary products and services.

- Drive conversion of OON gallons to INN gallons through structured account strategies and implementation resources.

- Negotiate profitable contracts that support customer growth, retention, and long-term value.

- Execute upsell, cross-sell, and retention initiatives that improve portfolio profitability and customer engagement.

- Conduct competitive analysis and apply market insights to prioritize account activity and growth opportunities.

- Develop, maintain, and execute account plans aligned with team and organizational growth objectives.

- Prepare and lead Quarterly Business Reviews (QBRs) to communicate performance, value delivered, and growth opportunities.

- Ensure customers understand Circle K products, services, customer value proposition, and support offerings.

- Serve as the primary point of contact for assigned accounts and coordinate resolution of customer issues.

- Represent Circle K at customer meetings, industry events, and trade associations.

- Promote adoption of Circle K loyalty programs and initiatives that improve in-network gallon performance.

- Utilize Salesforce, Power BI, and other digital tools to manage customer portfolios and drive proactive account management.

- Partner with Digital Sales and Marketing teams to support targeted customer communications and engagement programs.

- Collaborate with Sales, Product, Marketing, Operations, and Customer Experience teams to deliver a differentiated customer experience.

- Provide accurate forecasting, reporting, and portfolio updates to the Senior Manager, Account Management.

- Uphold Circle K values:
One Team, Do the Right Thing, Take Ownership, Play to Win, Make It Easy.

- Perform other job-related duties and responsibilities as assigned by the manager to support business objectives.

Qualifications
- Bachelor's degree or equivalent experience.

- 5+ years of B2B sales or account management experience managing major or key accounts.

- Proven success growing existing customer portfolios and driving retention, adoption, and revenue growth.

- Experience using Salesforce and other digital tools in a structured and proactive manner.

- Strong commercial acumen and contract negotiation experience.

- Strong customer-facing communication and presentation skills.

- Strong English language skills, both verbal and written.

- Experience in fuel, fleet, trucking, payments, mobility, or related industries preferred.

- Experience with consultative and relationship-based selling approaches preferred.

- Established network within the Truck or Fleet industries preferred.

- Regular travel is required for field visits, customer meetings, seminars, and industry events.

Key Competencies
- Relationship Building and Networking
- Consultative Account Management
- Customer Retention and Portfolio Growth
- Negotiation and Commercial Acumen
- Customer-Centric Mindset
- Digital and Data-Driven Selling
- Communication and Presentation Skills
- Cross-Functional Collaboration
- Results Orientation and Accountability Why Join Circle KAt Circle K, you will play a key role in growing strategic customer relationships, increasing fleet and trucking portfolio performance, and expanding adoption of proprietary solutions. Your success will directly contribute to…