Fire Sprinkler Technician

At Encore Fire Protection, we are proud to be the East Coast's largest full-service fire protection company, serving over 90,000 customers from Maine to Louisiana. Our team of more than 2,800 dedicated employees provides customized fire protection solutions that protect lives and property every day.

Our goal is to deliver a unique experience to those who depend on us to make their lives safer and easier. We are passionate about growing with purpose, driving real innovation, and creating a winning culture built on teamwork, success, and an unwavering commitment to safety.

Our mission?

To be the best fire protection company the industry has ever seen.

Encore is hiring a Senior Sprinkler Service Technician to be the go-to expert for fire sprinkler system repair and MAC work (modifications, adds, changes) across our customer sites. You will diagnose and repair water-based fire protection systems, including fire pumps, keeping the systems that protect our customers' people and property ready to perform.

This is a senior, hands-on role with 10 or more years of field experience behind it. You will work independently, resolve complex service issues, and serve as a technical resource to your branch. You will also train and mentor apprentices, helping to build the next generation of Encore technicians.

Service, MAC, and Repair

• Perform MAC and repair work on commercial and industrial fire sprinkler systems, including wet, dry, pre-action, and deluge systems.

• Troubleshoot, diagnose, and repair system deficiencies, including valves, piping, heads, alarm devices, flow and tamper switches, and associated components.

• Modify, add to, and relocate sprinkler piping and components in accordance with approved plans, manufacturer requirements, and applicable codes.

• Complete work independently and efficiently, with minimal return visits and a high standard of workmanship.

Fire Pump Service

• Test, troubleshoot, and repair electric and diesel fire pumps, controllers, and associated equipment, including jockey pumps.

• Perform and document fire pump churn and flow tests and evaluate results against acceptance and performance criteria.

• Identify fire pump deficiencies, determine root cause, and complete or coordinate corrective repairs.

Codes and Documentation

• Perform work in accordance with NFPA 13, 20, and 25, state and local requirements, and the authority having jurisdiction.

• Read and interpret sprinkler plans, shop drawings, and system layouts, and verify field conditions before starting work.

• Complete accurate service reports, deficiency documentation, and quotes for needed repairs in a timely manner.

Training and Mentorship

• Train, coach, and mentor apprentices and less experienced technicians in safe work practices, troubleshooting, and proper installation and repair methods.

• Model Encore's standards for quality, safety, and professionalism on every job.

• Serve as a technical resource to branch leadership and other technicians on complex service issues.

Customer and Safety

• Communicate clearly with customers, building owners, and facility staff about system status, findings, and recommended repairs.

• Coordinate impairments, shutdowns, and system restoration with customers and other trades.

• Maintain a clean and safe work area and follow all applicable OSHA and job-site safety procedures.

• Minimum of 10 years of hands-on experience in fire sprinkler service, MAC, and repair.

• Strong working knowledge of fire pumps, including testing, troubleshooting, and repair.

• Thorough knowledge of NFPA 13, 20, and 25 and applicable state and local requirements.

• Ability to read and interpret sprinkler plans, shop drawings, and system layouts.

• Demonstrated ability to train and mentor…