Service Technician III

Job Details:
Level: Experienced,

Job Location:

PENSACOLA
- Empire Truck Sales, LLC
- Pensacola, FL 32534, Position Type:
Full Time,

Travel Percentage :
Negligible,

Job Shift: Days, Job Category:
Skilled Labor
- Trades, Build Your Career with a Leader in the Heavy Truck Industry

Empire Truck Sales is one of the Southeast's largest Freightliner and Western Star heavy truck dealerships.

We're seeking an experienced Service Technician III to diagnose and repair complex diesel truck systems, including engines, aftertreatment, electrical, and driveline components. This advanced technician role requires strong troubleshooting skills, independent judgment, and the ability to perform complex repairs with minimal supervision.

• Diagnose and repair complex engine performance, aftertreatment (DPF, SCR/DEF, EGR), and electrical system issues
• Troubleshoot multiplexed electrical systems on Freightliner and Western Star models
• Perform in-frame engine repairs, transmission and clutch replacements, and driveline work
• Resolve intermittent and repeat problems using Diagnostic Link, INSITE, and OEM service information
• Complete warranty repairs to DTNA standards with detailed, accurate repair stories
• Share technical knowledge by guiding Tech I and Tech II technicians on the shop floor

• Minimum 4 years of heavy-duty truck diagnostic and repair experience required; dealership or large-fleet experience is a plus
• Demonstrated ability to diagnose aftertreatment, engine performance, and electrical faults independently
• Proficiency with Detroit Diagnostic Link, Cummins INSITE, or comparable OEM diagnostic software
• Ability to interpret electrical schematics and use a multimeter to trace circuits
• Experience with advanced engine, transmission, clutch, and driveline repairs
• Multiple ASE Medium/Heavy Truck certifications and/or DTNA certifications preferred
• Comprehensive professional tool set suitable for advanced diesel repairs required
• Valid driver's license and clean Motor Vehicle Record (MVR) required
• Class A CDL is a plus, but not required; willingness to obtain one preferred
• Ability to work assigned shifts and overtime as needed
• Willingness to travel

• Earning potential based on experience, efficiency, and applicable pay structure
• Advanced DTNA, Detroit, and OEM training
• Tool and laptop loan programs
• Opportunities to progress toward Master Technician and shop leadership
• Medical, dental, vision, and life insurance
• Company-paid short- and long-term disability
• 401(k) with company match
• Paid holidays and vacation time
• State-of-the-art facilities
• Boot and safety glasses allowance
• Strong safety culture

Empire Truck Sales promotes a safe, drug-free workplace. Pre-employment background checks and drug screening are required.

Empire Truck Sales, LLC is an equal opportunity employer.