Eligibility Supervisor - Ses

Job Overview

Requisition No: 867179

Agency:
Children and Families

Working Title:

ELIGIBILITY SUPERVISOR - SES -

Job Family: COMMUNITY AND SOCIAL SERVICES

Occupational Group: COUNSELING AND SOCIAL WORK

Occupation: COMMUNITY AND SOCIAL SERVICE SPECIALISTS, ALL OTHER

Job Code: 21-1099-03

Economic Self‑Sufficiency Specialist Supervisor – SES

This position may be located anywhere from Pensacola, FL to Tallahassee, FL

This advertisement is an internal agency opportunity; therefore, only persons already employed by the Department of Children and Families are eligible to apply.

A completed State of Florida application must be submitted in order to be considered for this position.

Applicants who are bilingual are desired.

It is the policy of the Florida Department of Children and Families that any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment. No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency.

Background screening shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies.

An associate’s degree, or 60 semester or 90 quarter hours of college, plus two years’ experience in the ESS program as an Economic Self‑Sufficiency Specialist I or an Economic Self‑Sufficiency Specialist II. Paraprofessional experience in a position where the major responsibility was determining eligibility, conducting investigations, conducting interviews, providing counseling, recruiting, billing or collecting accounts, checking credit, processing insurance policies or claims, or providing customer service can substitute on a year for year basis for the required college education.

Applicants must meet the minimum requirements to be hired for this position.

A skills assessment test will be administered as part of the application process for this position.

This is professional work supervising Economic Self‑Sufficiency Specialists. The primary duty of this position is to communicate with, motivate, train and evaluate employees' performance; plan and direct their work; and to lead their team in such a manner that it enhances customer service and the goals of the agency.

Applicants should have excellent people and computer skills and the following

Knowledge, Skills and Abilities:

• Learning – Actively pursues learning and development opportunities. Uses effective and efficient learning techniques to acquire and apply new knowledge and skills. Works with new material or information to grasp its implications.
• Receives and interprets verbal messages and other cues such as tone or body language in ways that are appropriate to situations. Listens to what other people are saying and asks questions as appropriate.
• Oral Communication – Expresses information verbally to others; ability to effectively convey ideas and thoughts; ability to understand your audience while conveying information.
• Management of Personnel Resources – Motivates, develops, and directs people as they work, identifies the best people for the job. Gives timely, specific feedback and helpful on‑the‑job coaching. Creates enthusiasm, a feeling of investment and a desire to excel.
• Problem Solving – Identifies problems, determines accuracy and relevance of information, uses sound judgment to generate and evaluate alternatives, and to make recommendations. Identifies key causes and things that must be changed to achieve a goal.
• Team Building – Identifies and cultivates relationships with key stakeholders. Fosters commitment and team spirit; works with others to achieve goals.
• Planning and Evaluation – Organizes work, sets priorities, determines resource requirements, and determines short or long‑term goals and strategies to achieve them. Observes and evaluates the outcomes of a problem…