Career Navigator; Career Pathways

TITLE:

Career Navigator DATE WRITTEN: 01/2026

DEPARTMENT:
Workforce Development Services SUPERVISED BY:
Career Pathways Coordinator SUPERVISES: N/A STATUS:
Full-Time, Hourly, Non-Exempt Mission Contribution:
To meet the mission of the agency by providing soft skills, foundational, and occupational skills training assistance for people seeking assistance including veterans, people with disabilities, walk-ins and others with barriers to employment or needing assistance to be successful.

Function:

To prepare people for employment and to develop job opportunities.

Essential Functions:

Provides employment preparation services to internal and external customers as needed.

Conducts participant Intake and makes participants aware of all services provided by the agency and assists participants in accessing these services or makes referrals to other agencies as needed.

Develops and implements an Individual Career Plan (ICP) for each participant based upon needs, interests and barriers identified in the Needs Assessment and updates regularly.

Meets or exceeds individual and program goals and performance measures as established by the funding source, grant and/or supervisor.

Conducts Job Readiness, Life Skills, or Basic Skills instruction either individually or in a group classroom setting.

Cross trains, collaborates and provides back-up support to Career Specialists.

Maintains consumer files accurately, updating and reviewing open files a minimum of monthly.

Provide world-class customer service including effective communication with internal and external customers.

Markets the organization and program services in the community, to find employment and training opportunities, to recruit participants, and to inform the public about Goodwill services.

Accurately completes data entry for capturing demographic and service information into the Goodwill and funding agency partner reporting systems during the month of service.

Provides other statistical and programmatic reports as scheduled and required according to agency guidelines in a timely and efficient manner.

Communicates regularly with supervisor, funding agency partners, Goodwill mission services staff and community partners ensuring that all program activities and guidelines are implemented according to Goodwill expectations and consistent with contract requirements.

Maintains effective communications with participants, other Goodwill staff, and community partners with timely follow up to emails and phone calls and through use of meetings, conferences, newsletters, memos, etc.

Assists visitors to the Community Center with needs such as Medical equipment loans, resource and referral information and job search activities.

Ensures confidentiality of participant records and private information, keeping in compliance with organization’s guidelines, policies and CARF regulations.

Assists in linking participants to community resources and services provided by Goodwill and other community partners to address issues related to education, financial wellness, healthcare, housing and other basic needs.

Identifies opportunities for expansion of services through grant opportunities and/or collaboration with other agencies or businesses.

Participates in a variety of community awareness and fundraising activities, which promote the program, agency and/or the funding source under the direction of supervisor.

Maintains accountability of inventory of supplies, materials and equipment essential to the operation of the program and follows proper procedures for new acquisitions and purchases.

Stays current on employment and special population issues and best practices by participating in on-going training and professional development opportunities including seminars, conferences,…