Logistics Coordinator

Actigraph is seeking a Logistics Coordinator to supports the Logistics Manager with reverse logistics and inbound material flow regarding all customer returns. The primary responsibility of this role is to receive, verify, process, and schedule incoming return shipments while ensuring accuracy, timely communication, and proper documentation. This position works closely with Inventory, Quality, Sales, and Project Management to resolve discrepancies and maintain smooth returns processing.

The coordinator also provides general support to the broader logistics team as needed to meet departmental and operational goals.

All responsibilities are to be performed in accordance with the Acti Graph core values, standards, policies, and procedures.

• Returns processing & documentation.
• Navigating multiple software systems.
• Communicating cross-functionally to prioritize incoming returns.
• Ensure proper handling and processing of returned items.
• Compiling data for reports.
• Observe and maintain compliance with all company policies, plans and procedures, including but not limited to safety, security and regulatory.
• Providing general logistics support.
• Receive, log, and process incoming return shipments accurately using multiple software systems.
• Manage all paperwork, item verification and in-bound shipping associated with customer RMAs.
• Inspect returned materials for quantity, condition, and compliance with RMA guidelines.
• Clean and disinfect devices that customers return.
• Act as a liaison between Logistics, Project Management, and Sales for return-related issues.
• Prepare return status reports or metrics for management review.
• Coordinate with carriers, customs, and clients to ensure complete documentation and clearance.>
• Track and monitor return shipments to identify delays and proactively resolve clearance-related issues.
• Ensure returns processes adhere to company policies and regulatory requirements.
• Provide backup support for shipping.
• Collaborate with team members to ensure department goals are met during peak volumes or staff shortages.
• Any and all other duties necessary for the position.

• High school diploma or GED required.
• 2-4 years experience in logistics preferred.
• Strong proficiency in Windows and Microsoft Office.
• Strong communication skills for cross-functional coordination.
• Proven strong organizational skills with particular attention to detail.
• Critical thinking and problem solving skills.
• Ability to multitask and adapt to various projects and situations.
• Excellent time management.
• Knowledge of WMS/CRM/ERP Systems.
• Strong interpersonal skills and the ability to work in a team-oriented environment.
• Excellent communication skills – verbal, written and interpersonal.

• A casual "dress-code" environment.
• A collaborative workplace.
• Paid time off (including paid time off for your birthday).
• And a very generous suite of benefits including: medical, dental, vision, basic/life accidental, short/long term disability, identity theft, 401K (plus a match), and supplemental insurance options.
• This is a full-time, hourly position, located in Pensacola, FL.