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Homelessness Support Coordinator

Job in Penzance, Cornwall, TR18, England, UK
Listing for: St Petrocs
Full Time, Part Time, Per diem position
Listed on 2026-08-28
Job specializations:
  • Social Work
    Community Support Services, Human Services/ Social Work, Crisis Counselor
Salary/Wage Range or Industry Benchmark: 30233 GBP Yearly GBP 30233.00 YEAR
Job Description & How to Apply Below

Homelessness Support Coordinator

Final date to receive applications: 16 September 2026

Department: Resettlement
- Penzance

Employment Type: Permanent
- Full Time

Location: Penzance

Reporting To: Faye Hookins

Compensation: £30,233 / year

Description

As a Homelessness Support Coordinator, you will work with people who are currently rough sleeping or are at risk of rough sleeping in Cornwall. You will undertake intensive assessments to understand each person’s individual support and housing needs, advocate on their behalf, and help them access the services and support they need.

Based primarily at the Breadline Centre, you will be part of our Homelessness Services team and will also provide support to clients living in move-on accommodation in Penzance. Using a person-centred and trauma-informed approach, you will work with clients to build their confidence, skills and resilience, supporting them to improve their wellbeing, maintain their tenancy and reduce the risk of homelessness reoccurring.

Your role will include organising and facilitating groups and meetings, supporting colleagues with assessments and client reconnection to their hometowns, and facilitating the organisation’s drop-in sessions. You will work collaboratively with colleagues and partner agencies to ensure clients receive coordinated, appropriate and effective support.

While your normal working hours will be within the services’ opening hours, the role will require occasional evening and weekend work, as directed by the Homelessness Services Manager. Weekend work is on a rota basis and this works out to be around 1 weekend in 8. The role will include supporting St Petrocs’ emergency “Winter Service” during the colder months. You will also provide cover at the Truro Resource Centre when required.

This is a varied and rewarding role where you will have the opportunity to make a meaningful difference to people experiencing homelessness, while working as part of a committed and supportive team.

Interviews are expected to take place on Tuesday 22nd September.

Many of our staff work flexibly, including part-time. Please talk to us at interview about the flexibility you need. We can’t promise to give you exactly what you want, but we do promise not to judge you for asking.

What you'll be doing.
  • Provide a welcoming, safe and supportive presence within the drop-in service, responding to clients' needs, providing information and advice, and making appropriate referrals or onward signposting.
  • Develop professional, supportive relationships with clients and move-on residents, working with them to identify and achieve their goals, including securing future housing, training, employment and improved wellbeing.
  • Support and empower clients to address practical issues relating to benefits, accommodation, health and other factors that may be contributing to or preventing them from moving away from homelessness.
  • Assess clients’ support needs and work with them to develop, implement and review personalised support and safety plans that promote wellbeing and independent living.
  • Respond appropriately to clients’ immediate needs, including supporting access to food, clothing and other essential items and services.
  • Liaise and work collaboratively with partner, voluntary and statutory agencies to ensure clients receive timely and appropriate services to meet their individual needs. This may include housing providers, Health for Homeless, DAAT, Police, Probation, Jobcentre Plus, the Benefits Agency and other relevant support services.
  • Recognise and respond appropriately to safeguarding concerns, following St Petrocs’ safeguarding policies and procedures, and ensuring concerns are reported, recorded and escalated appropriately.
  • Ensure move-on residents understand their rights and responsibilities and are supported to maintain their accommodation.
  • Ensure residents understand arrangements for paying accommodation charges, support them to manage these payments and take appropriate action where payments are not made on time.
  • Maintain efficient administration systems, including case notes, risk assessments, accurate client records and accident reports, whilst ensuring…
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