Front Desk, Administrative​/Clerical

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Peoria, AZ, US

2 days ago Requisition

Salary Range: $23.00 To $28.00 Hourly

Front Office Surgery Coordinator

Director of Nursing

ASC

The Front Office Coordinator / Surgery Scheduler supports the patient service, scheduling, and administrative operations of Sonoran ASC. This position works closely with the Director of Nursing, providers, provider offices, and the clinical team to coordinate surgical schedules and ensure required patient information and documentation are available before each surgery day.

On surgical days, this employee staffs the check-in desk, welcomes patients and visitors, completes registration, verifies patient information, and communicates patient arrivals to the nursing team. Between surgical days, the employee confirms upcoming procedures, verifies insurance coverage, follows up on outstanding paperwork, prepares patient charts, and provides administrative support to the DON.

The ideal candidate is dependable, organized, detail-oriented, and comfortable managing multiple priorities while providing compassionate, professional service.

• None

Front Office and Surgery-Day Check-In

• Prepare the front desk and registration materials before scheduled patient arrivals.
• Greet patients, family members, visitors, and vendors in a welcoming and professional manner.
• Check patients in for scheduled procedures, verify patient identification, and confirm demographic, contact, emergency contact, and insurance information.
• Obtain and scan identification cards, insurance cards, and other required registration documents.
• Assist patients with completing registration forms, privacy acknowledgments, financial agreements, and other administrative paperwork.
• Identify missing information or unsigned documents and coordinate with the appropriate team member to resolve outstanding items.
• Collect and document applicable copayments, deductibles, and other patient payments according to facility procedures.
• Notify the nursing team when patients arrive and are ready for the next step in the admission process.
• Communicate late arrivals, cancellations, registration delays, or other concerns to the DON and clinical team.
• Coordinate with nursing staff to provide patients and accompanying family members with updates on delays and answer administrative questions.
• Answer incoming calls, take accurate messages, and direct inquiries to the appropriate staff member.
• Maintain an organized reception area and protect patient privacy during conversations, registration, and document handling.

Surgery Scheduling and Coordination

• Coordinate surgical dates and times with provider offices and the DON, following approved scheduling procedures.
• Enter and maintain accurate scheduling information, including patient details, procedure information, provider, and other required case information.
• Assist the DON with preparing and distributing daily surgical schedules to authorized team members.
• Communicate scheduling changes promptly to provider offices, patients, and appropriate facility staff.
• Track cancellations, rescheduled procedures, and add-on cases, and update related records and schedules.
• Review upcoming schedules to identify missing information, incomplete paperwork, or unresolved administrative issues.
• Maintain a tracking system for scheduled cases and outstanding preparation items.
• Coordinate with the DON regarding scheduling conflicts or cases that require additional review before proceeding.

Patient Confirmation and Preoperative Communication

• Contact patients before their scheduled procedure to confirm the surgery date, procedure time, and required arrival time.
• Confirm patients have received facility-approved preoperative instructions and know how to contact the center with questions.
• Communicate approved administrative instructions regarding facility location, parking, identification, insurance cards, and required paperwork.
• Remind patients of transportation and accompanying-adult requirements according to facility instructions.
• Relay approved clinical instructions exactly as provided by nursing staff and refer questions requiring explanation or individualized guidance to the nurse or provider.
• Document completed calls, messages, contact attempts, patient responses, and concerns.
• Notify the…