Patient Services Specialist

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Ortho Arizona is now hiring skilled Medical Receptionists of all levels to join our elite team of renowned healthcare providers. Whether you're an entry‑level medical receptionist or a seasoned professional, we offer a supportive environment to advance your career while enhancing patient experiences at every touchpoint.

Pay: Starting from $17 per hour
Location: Peoria, AZ

• A robust benefits package, including medical, dental, and vision coverage; basic life, disability, and pet insurance; paid time off and holidays; 401(k) with company contribution and profit share; wellness reimbursements, and more.
• State‑of‑the‑art facilities and resources equipped with advanced technologies and equipment to excel in your role, enhance patient outcomes, and facilitate professional growth.
• Career development and ongoing opportunities for advancement, including specialization and leadership roles within our fast‑growing organization.
• A collaborative and supportive culture that encourages open communication between physicians and staff, teamwork, and a commitment to best‑in‑class patient care.

• Answer phone promptly, courteously, and helpfully; screen, route calls, create phone notes, and provide information to patients.
• Serve as the first point of contact: greet, check in, check out, and provide excellent patient service.
• Manage schedule and assist with insurance verification and other physical therapy insurance requirements.
• Support physical therapy staff by keeping the front desk organized and running smoothly.
• Assist in indexing patient documents to the correct chart and routing electronic faxes to the correct location or uploading to the chart.
• Perform other duties as needed during downtime.
• Complete all other duties as assigned.

• Excellent customer/patient service skills.
• Knowledge of medical terminology.
• Working knowledge of computer programs.
• Excellent written and verbal communication skills.
• Ability to perform training on practice management software and continue to expand knowledge as updates occur.
• Follow all Standard Operating Procedures.
• High School diploma or GED.

• At least one year of medical office experience.
• Bilingual skills are a plus.
• Basic phone handling skills – Contact Center experience.
• Basic knowledge of insurance plans and the specialty referral process.

Dedicated to serving the Greater Phoenix community since 1994, Ortho Arizona is the largest and most accomplished physician‑owned orthopedic and musculoskeletal care group in Arizona. Our premier team of more than 200 healthcare providers, including over 70 orthopedic specialists, serves all orthopedic and sports medicine needs from 25 orthopedic clinics across the Valley.

• Entry level

• Full‑time

• Health Care Provider

• Medical Practices

Referrals increase your chances of interviewing at Ortho Arizona by 2x.

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