Rock Specialist

The Rock Specialist is responsible forthe administration, optimization, and strategic use of Rock RMS to support organizational goals. This role ensures system reliability, data integrity, and effective collaboration across ministries and departments while providing training and support to staff and volunteers.

• Configure and maintain
  
  Rock RMS modules, including People, Groups, Check-In, Workflows, Dashboards, Plugins, Reports, and Registrations.
• Manage user permissions and system security protocols.
• Oversee Rock RMS updates, testing, backups, and overall system reliability.
• Serve as the primary administrator and liaison with leadership for Rock RMS initiatives.

• Ensure data integrity byidentifyingand resolving duplicates.
• Develop,maintain, and distribute reports and dashboards for leadership and ministry teams.
• Collaborate with the Data Analytics team tomaintainaccurateand actionable data.
• Write andoptimizeSQL queries (ordemonstratewillingness and ability to learnSQL).

• Partner with ministries and departments to understand end-user requirements and translate them into functional Rock RMS solutions.
• Recommend and implement system enhancements to improve efficiency and user experience.
• Work closely with IT teams and vendors to address customizations, bug fixes, and technical issues.
• Support CRM functionality andleverageno-code/low-code features within Rock RMS.

• Assist ministry leaders and regional managers with event setup and registration processes.
• Troubleshoot registration and transaction issues promptly.
• Build and manage event registrations, payment workflows, and attendance tracking.
• Maintain and update community plugins such asMyWell,Push Pay,Ministry Safe, and Clearstream.

• Update website content and manage content channels through Rock RMS.
• Design and schedule email and SMS communications to engage the congregation effectively.

• Provide training and ongoing support for staff, volunteers, and congregation members on Rock RMS and related tools.
• Develop comprehensive training materials, including user guides and documentation.
• Offer on-call support during services and events as needed.

• Conduct annual Rock RMS administrative audits to ensure compliance and security.
• Stay informed about new Rock RMS features, updates, and best practices.

• Manage and prioritize Rock RMS work requests using project management tools.
• Act as a gatekeeper for Rock RMS requests tomaintainsystem alignment and integrity.
• Evaluate feature requests and document workflows for future reference.
• Demonstrate technical curiosity, a passion for ministry, and a commitment to continuous learning.
• Perform other duties as assigned.

• Demonstrates personal integrity, humility, and spiritual maturity.
• Actively engaged in CCV’s communityor home church through worship,tithing, and group participation.
• Models CCV’s values and mission in personal and professional life.

• Strong understanding of Rock RMS or willingness to learn quickly.
• Ability to work collaboratively across departments and communicate technical concepts to non-technical users.
• Problem-solving mindset with attention to detail and data accuracy.
• Familiarity with SQL and database management (preferred).
• Excellent organizational and time-management skills.

• Bachelor’s degree in information technology, Computer Science, Data Analytics, Business Systems, ora related fieldis preferred.
• Equivalent experience in database administration, CRM systems, or church management software will be considered.
• Certifications in SQL, Database…