Operations Manager - Low Voltage; Alarm, Security, CCTV, Access Control

Operations Manager - Low Voltage (Alarm, Security, CCTV, Access Control Experience)

Welcome to the Langston Security Team! We are excited for you to join the team. We have been growing while cultivating that intimate family feel in the workplace. A place where team members are known by name and not by a number. We strive for excellence, and focus on building long‑lasting relationships, creating raving fans and culture. Everyone on the team plays an important role, and your role is no exception.

Please review your position carefully and let us know if you have any questions. Again, welcome!

Mission: “We integrate high‑quality low‑voltage technology for commercial properties. We provide timely and efficient service while building long‑lasting relationships.”

Vision: “To create a better quality of life while making a positive difference in our communities.”

Values: Safety - #1 Priority, Security – Integrating systems through one source, Relationships – establishing long‑lasting relationships and creating raving fans, Community – making a positive impact on those we serve through integrity and accountability.

The Operations Manager is responsible for overseeing and coordinating day‑to‑day business operations, ensuring smooth workflows, and maintaining high levels of efficiency across the company. This role requires a strategic leader with a hands‑on approach who can manage resources, optimize processes, and foster collaboration across departments to ensure projects are completed on time, within budget, and to the highest quality standards. This position reports to the Chief Operating Officer (COO).

• Develop, implement, and optimize operational processes to increase efficiency and quality.
• Monitor day‑to‑day business operational progress and resource allocation, ensuring deadlines are met.
• Collaborate with Project Managers, Sales Manager, Accounting Manager, and Client Support Manager to address operational challenges and identify areas for improvement.

• Oversee field teams, technicians and warehouse team ensuring alignment with company goals.
• Oversee Project Managers and Client Support Manager ensuring alignment with company goals.
• Conduct regular team meetings to communicate objectives, provide updates, and ensure accountability.
• Assist in hiring, training, and developing employees to build a high‑performing team.
• Conduct regular performance reviews and one‑on‑one development meetings with direct reports.
• Certify training on direct report training plans and documents training communication forms within the Company’s standard operating processes.
• Build strong relationships with team by inspiring, motivating others and engaging their commitment.
• Be able to involve others in the decision‑making process. Be cooperative, collaborative and assume responsibility for risk.
• Have a sense of urgency.

• Work with the COO to manage budgets, reduce costs, and improve profitability.
• Ensure optimal use of resources and monitor project budgets to prevent overruns.
• Manage equipment, materials, and inventory to support operational needs.
• Collaborate effectively with the Sales Department to ensure efficiency with bids and estimates.

• Ensure projects meet client expectations in terms of timelines, quality, and service delivery.
• Address client concerns promptly to maintain satisfaction and build long‑term relationships.
• Implement quality control measures to ensure compliance with company standards and client requirements.
• Ensure value chain processes are implemented and driven by the team within the Operations Department – clarify and verify the receiving of and supplying of information.

• Monitor compliance with industry regulations, safety protocols, and internal policies.
• Conduct safety audits and enforce corrective actions to minimize risks.
• Promote a culture of safety and ensure all employees adhere to OSHA standards.
• Participate as a Safety Committee advocate and meet with the committee on a quarterly basis.

• Prepare operational…