Veterinary Emergency and Critical Care Nurse Manager, AVECCC

Our high-volume 24-hour Emergency Veterinary Hospital in Peoria, Arizona is looking for an experienced Veterinary Charge Nurse to join our team!

Arizona Veterinary Emergency & Critical Care Center has been a leader in providing the Valley’s veterinary emergency and critical care services. We operate 24-hours a day, seven days a week, to provide comprehensive and compassionate emergency and critical care for animals.

Our Mission is to “To INSPIRE excellence in veterinary emergency and critical care, today and tomorrow.”

We offer a variety of career opportunities, and if this role isn’t the perfect fit, our team is happy to discuss other positions that may align with your background and interests.

• 4/10 or 3/12
• Day Shift - Hours to be discussed
• 1 Weekend Day Required
• No Overnights!

• $29-$36 per hour

• Uniform Allowance
• Paid License Renewal Fees
• Paid Time Off
• Paid Sick Time
• Employee Pet Discount
• 401k
• Medical/Dental/Vision
• Disability Insurance
• Life Insurance

• Coordinates with the training coordinator on all training protocols and procedures to ensure existing support staff as well as new staff members are on-boarded and trained efficiently and effectively
• Take part in the interview and selection process of potential new support staff candidates, to include technicians, technician assistants, client administrators, client liaisons, lab technicians, kennel assistants, and doctor’s assistants.
• Support staff levelling and reviews
  • Review leveling criteria and benchmarks for employee advancement per hospital protocol
  • Performs mid and annual formal performance reviews per hospital protocol for all support staff
• Lead the support staff team by example
  • Follow through on commitment to growth and development of entire support staff team
  • Acts as a mentor for support staff
  • Ensure appropriate medical techniques are being utilized
  • Ensure that employees are demonstrating positive customer service to all clients
  • Ensure all support staff are following hospital policies and procedures
• Work with employees to correct deficiencies, implement training as necessary, and partner with the Leadership Team to implement corrective action or coaching procedures
• Follow up on coaching to ensure it is being implemented.
• Document training and coaching sessions.
• Create and teach department specific curriculum for ARISE Academy

• Conduct beginning of shift huddles
• Quarterly/bi-annual check-in meetings with all support staff
• Participate in regular team meetings with Leadership Team to:
  • Identify areas for improvement within the company
  • Ensure consistent messages are being disseminated to employees
  • Increase knowledge of supervisory and leadership skills
  • Develop a cohesive team with other members of the Leadership Team
• Monitor offices and hospital areas and ensure compliance with duties.

• Identify and solicit opportunities for growth within the support staff
• Identify areas of personal strength and weakness that may enhance or hinder job performance
• Actively seek out staff members who may be disengaged and intervene as necessary to improve staff retention
• Fully competent regarding organizational policies and procedures
  • Involved in the development and implementation of new policies and SOP as relevant
• Establishes and reinforces a supportive team environment
  • Discourages negative attitudes, gossip
  • Leads by example
• Seeks out and participates in leadership development and advancement opportunities
• Maintains professional and technical knowledge by attending CEs, reviewing professional publications, establishing personal and professional networks, etc.
• Acts in a solution-oriented manner to advocate and improve any deficiencies in the hospital.

• The ability to resolve client needs, concerns, and complaints where appropriate
• Work with the inventory specialist to maintain all inventory for the department to ensure appropriate levels of items are always on hand without shortages or excess on hand and stays within the departmental budget.
• Ensuring the department always meets and follows all required OSHA standards.

Ethos Veterinary Health is at the forefront of innovation and world‑class…