Member Services Attendant III @ KIVA

Trilogy at Vistancia is comprised of three feature club experiences, the golf club, the original community centerpiece, Kiva Club, and the recently introduced Mita Club. The golf course, the feature restaurant, V's Taproom, the full-service Alvea Spa, and the events & weddings venue are all available to the public.

Peoria, 40 minutes west of Scottsdale & Northwest of downtown Phoenix, Arizona

New hourly full-time team members working 30 hours or more per week, will be eligible for the Company medical, dental and life insurance plans the first of the month following 60 days of full-time employment.

Full-Time team members are eligible to accrue Paid Time Off (“PTO”) in accordance with the Company policy at a rate of 120 hours per year.

Full-Time team members are eligible for 7 paid holidays annually.

Part-Time team members are eligible to accrue Paid Sick Leave in accordance with state guidelines.

All team members 21 years and older are eligible to participate in the J.F. Shea Co., Inc. 401(k) plan after completion of 30 days of service.

The Member Services Attendant III is responsible for all resident and guest needs and represents the Club as an initial contact at the front desk. Professional and friendly communication, coordination, and cooperation sets the tone for positive resident and guest attitudes while visiting the Club.

This position reports to the Member Services Manager.

• Communicate the core values and mission of Blue Star Resort & Golf (BSRG) to support the achievement of company goals.
• Greet and welcome members and guests in an energetic and friendly fashion, according to Trilogy protocol, via phone or onsite.
  
  Respond to requests and direct calls to staff members and relay messages.
• Screen members and guests for applicable building access, according to community regulations; issue identification cards to new residents.
• Provide guests and members with information, including a variety of quality choices and arrangements regarding the Club, recreation, or other activities; must have extensive knowledge of the Club and local area events.
• Maintain daily standard operating procedures for the opening and closing of the Club, including a walk through the Clubhouse for a general inspection to assure the rooms are clean, set up properly, and visually meet Clubhouse standards.
• Monitor Club and fitness rules to ensure they are being enforced.
• Manage member files and processes for new homeowners, resale and renters
• Schedule and conduct welcome registrations for New Members, Renters and Resales.
• Review all new data files entered to assure data is accurate and current.
• Input proper data entry for Membership profile for renters, resales and new homeowners in DNA, IBS, MTL and TVA Mail list continually.
• Maintain rental/lease date expirations processes monthly
• Provide resident services and business center support (copying, mailing, and Fax), schedule appointments, orientation sign up, event registration and fee collection, access to lost and found, and other homeowner services.
• Assist Member Services Manager with administrative support, such as mail delivery, email and phone calls, spreadsheet creation, data entry and mass mailings, updates to website, creation of reports and promotional flyers, general filing, etc.
• Create monthly Welcome Binders for new homeowners.
• Provide an inventory for merchandise.
• Maintain the organization and function of all front office equipment and the lobby; assure proper inventory of general office supplies; work with maintenance staff and vendors for repairs.
• Provide a clean and safe environment for members and guests.
• Other duties and responsibilities may be assigned.