Administrative Assistant

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Family Core understands that strong families are at the heart of any vibrant, tight‑knit community. Through its mission of instilling hope by creating the right balance of resources and care to foster and equip healthy productive children and families, our 90 dedicated employees are committed to strengthening families with the tools and ties to succeed. We work with schools, the court system, and other social service agencies to connect counseling, intervention, preventative education, and other support services for families in need.

Family Core, a private, non‑profit, nationally accredited social service agency with over 120 years of service, takes a holistic approach in its continuum of care, often providing boosts of support to multiple generations. The end goal is to maintain the integrity of the family.

• Newly hired employees are eligible for benefits on the first day of the month following one month of service
• Robust Medical (Option of HMO or HDHP/PPO), Dental and Vision Benefits
• Employer funded Health Savings Account
• Basic Life Insurance & Accidental Death and Dismemberment
• Voluntary Life Insurance
• Short‑Term Disability & Long‑Term Disability
• Paid Time Off (PTO)
• 11 Paid Holidays, including a Floating Holiday
• Additional Paid Leave for All Workers Act Leave (For Full‑time and Part‑time Employees)
• Culture supporting Work/Life Balance
• 401k Plan (3% Employer Contribution After Vested)
• Professional Development Opportunities, including Tuition Reimbursement
• Health, Wellness and Financial Educational Resources
• Public Service Loan Forgiveness (PSLF) Eligible Employer
• Confidential Employee Assistance Program

Serve all clients as the first point of contact, follow established office procedures and protocols, and other such duties as may be necessary for the effective and efficient operation of the office and promote the mission of Family Core. Perform duties as required under the general direction of the Supervisor.

• Provide and ensure a welcoming customer experience that promotes a quality interaction and the mission of Family Core.
• Perform all data entry and client record management functions to ensure compliance with Council on Accreditation and contractual requirements.
• Perform a variety of support functions such as filing, copying, mailing, data entry, and facilitating paperwork and billing.
• Ensure safety protocols and policies are practiced at all times.
• Triage and maintain client confidentiality in all communications in accordance with Council on accreditation and regulatory bodies.
• Responsible to ensure all office equipment is in proper working order.
• Assist with all client requests for information.
• Follow all protocols and procedures for processing money in accordance with accounting policies.
• Manage and track inventory of supplies and ensure adequate supplies are available when needed.
• Ability to organize and maintain data and confidential information.
• Adhere to standards adopted through Council on Accreditation.
• Develop and maintain working relationships with all internal and external clients.
• Orient and train all staff on the proper use of office equipment and protocols for Family Core resources.
• Special projects as assigned.
• Assume responsibility for professional development and cultural competency.
• Perform other duties as assigned.

• High school diploma or equivalent required.
• 1–3 years experience required.

• Basic proficiency in MS Word, Outlook and Excel required. PowerPoint is preferred.
• Excellent written and verbal communication skill.
• Strong interpersonal, problem solving, and teamwork skills.
• Ability to organize and maintain data and confidential information.
• Ability to establish and maintain a client focus.
• Ability to set and maintain professional boundaries with clients.
• Must pass required background check with Illinois Department of Children and Family Services (DCFS).
• Must pass background checks with Illinois Department of Public Health (IDPH) Health Care Worker Registry, and Illinois Department of Healthcare and Family Services OIG Provider Sanctions.
• Mus…