Clinic Assistant Ii

To provide comprehensive administrative, clinical, and program support for Clinical Services, ensuring efficient clinic operations, accurate records, regulatory compliance, and high-quality customer service. The position supports effective use of resources, staffing coverage, and staff development through training and coordination, while helping ensure consistent, accessible, and responsive services to clients and the community.

HS Diploma or equivalent. Must have at least two-years previous experience in clinical setting and/or office protocol and operations. Associate’s degree in office management or related field preferred. Must complete certification from Illinois Department of Public Health for STD Employee Development Guide within one year of employment (as required by assignment). Knowledge of medical terminology preferred. Knowledge and ability to utilize computers and related technology efficiently, including but not limited to:
Windows based operating systems;
Microsoft Office software such as Word, Outlook, and Excel;
Presentation software such as PowerPoint and Canva. Familiarity with collaboration software such as SharePoint preferred. Must be able to handle multiple tasks with interruptions as well as ability to appropriately prioritize workload. Knowledge and proper use of grammar, spelling, punctuation, problem-solving skills, proofing, formatting, and basic math skills. Knowledge of office equipment: fax machine, copier, shredder, multi-line phones.

Must be able to demonstrate accuracy in processing detailed information due to the high sensitivity of the program. Must possess excellent and diplomatic communication skills in order to work effectively with clients and excellent oral/written communication skills. Must have ability to maintain confidentiality.