Senior Connectivity Strategy Consultant

Sales

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Caterpillar's Electric Power Division (EPD) offers integrated solutions, parts, and services to meet the needs of our various commercial and industrial electric power customers. EPD supports a wide range of customer applications across the globe, including providing back-up power to hospitals, providing emergency power when natural disasters strike, and supporting critical infrastructure for data centers, municipalities, and more. With a rich history of more than 95 years in the electric power business, our team has world-class expertise and a proven ability to adapt to changing demands.

We’re committed to providing sustainable and reliable solutions to our customers. Join our team to help build a better, more sustainable world for future generations!

As Senior Connectivity Strategy Consultant in the Electric Power Division, your work ensures Electric Power customer needs are integrated into our connectivity and technology strategy, which enables them to get the most from our products and services. You will work closely with internal partners, dealers, and customers to identify and develop new solutions and establish a long‑term path for telematics and technology utilization.

In this role, you will identify key strategic needs for Electric Power in the connectivity space and work with internal partners to drive alignment and prioritization of key projects, resources, and hardware/software enhancements to support connectivity adoption and growth. Job duties include:

• Working with the product groups across Electric Power to collect voice of customer and voice of business to establish telematics and technology requirements and needs.
• Developing new priorities and needs for telematics hardware/software features in service of product support or condition monitoring goals.
• Establishing enhancements for existing technology solutions relative to customer, dealer, and product group feedback.
• Representing Electric Power within cross‑industry discussions for prioritization of EP needs and seeking areas of synergy with other verticals to accelerate technology and telematics feature development.
• Managing metrics, dashboards, and supporting management tools in place to monitor performance and determine opportunities for improvement.

Working knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

• Communicates the importance of customer needs/expectations and commits to resolving them.
• Researches and verifies customer needs and expectations.
• Solicits customer satisfaction feedback and acts on improvement opportunities.
• Helps link organizational objectives to customer needs and expectations.
• Meets regularly with customers to understand their wants, needs and expectations.

Extensive experience and knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment.

• Advises on advanced data gathering…