Associate Customer Experience Agent; Peoria, IL

Associate Customer Experience Agent (Peoria, IL)

Join to apply for the Associate Customer Experience Agent (Peoria, IL) role at RLI Insurance Company
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We’re not like other insurance companies. From our specialty products to our business model, our culture to our results — we’re different. Different is who we are, and how we work, interact, deliver and succeed together. Creating a different and better insurance experience doesn’t just happen. It takes focus and a shared passion for going beyond the expected to forge relationships and deliver care that makes a difference.

This approach rises from and is supported by our talented, ethical and smart team of employee owners united around a single purpose: to work alongside our customers and partners when they need us, in unexpected ways, with exceptional results. Apply today to make a difference with us.

Provides front‑line operational and customer support. Assists by responding to general inquiries, providing product knowledge while ensuring insurance policy alignment with customer needs. Product support includes personal and/or commercial lines policies.

• Provide basic operational and customer support to administrators, agents, brokers and policyholders.
• Effectively communicate via telephone, chat or email with various internal or external channels.
• In response to basic inquiries, research and develop the appropriate answer based on customer channel.
• Effectively communicate with the Lindbergh Insurance Group team to ensure proper handling of operational and customer inquiries.
• Keep accurate records of customer interactions and transactions, recording details of inquiries, complaints and comments, as well as actions taken.
• In response to inquiries from customers, prepare quotes and bind coverage for RLI insurance products, ensuring alignment with the customer’s needs.
• Assist with other duties as needed.

• Typically requires a high school diploma; for Agency Operations, P&C license is preferred but will be required within 3 months of employment.
• 0+ years of related experience for consideration.
• [OR] equivalent level of education and experience.

• Must have good interpersonal and communication skills and be sensitive, adaptable, professional, and articulate when dealing with internal and external customer channels.
• Personal and/or commercial P&C insurance knowledge preferred.
• Ability to provide excellent customer service support in a timely and friendly manner.
• Detail oriented with good organizational skills.
• Ability to follow procedures as outlined by management.
• Ability to handle multiple tasks simultaneously and prioritize duties in a fast‑paced environment.
• Ability to perform quality work while meeting processing deadlines.
• Experience supporting niche insurance products preferred.

The base salary range for the position is listed below. Please note that the base salary is only one component of our robust total rewards package at RLI.

Base Pay Range $19.61 - $26.11

Total Rewards At RLI, we’re all owners. We hire the best and the brightest employees and allow them to share in the company’s success through our Total Rewards. With the Employee Stock Ownership plan at its core, the Total Rewards program includes all compensation, benefits and perks that come with being an RLI employee.

• Annual bonus plans
• Employee stock ownership plan (ESOP)
• 401(k) — automatic 3% company contribution
• Annual 401k and ESOP profit‑sharing contributions (Up to 15% of eligible earnings)

• Paid time off (PTO) and holidays
• Paid volunteer time off (VTO)
• Parental and family care leave
• Flexible & hybrid work arrangements
• Fitness center discounts and free virtual fitness platform
• Employee assistance program

• Comprehensive medical, dental and vision benefits
• Flexible spending and health savings accounts
• 2x base salary for group life and AD&D insurance
• Voluntary life, critical illness, & accident insurance for purchase
• Short-term and long-term disability benefits

RLI encourages its employees to pursue professional…