Customer Service Coordinator

Customer Service Coordinator – Peoria, Illinois

We are looking for an experienced Service Coordinator to provide excellent customer service and promote this idea throughout the organization. The goal is to keep the department running efficiently and profitably, increase customer satisfaction, loyalty, and retention, and meet the customers’ expectations. This role covers an 8:00 am – 4:30 pm day shift.

• Answer service calls and emails
• Take ownership of customer issues and follow problems through to resolution through scheduling
• Create service tickets
• Schedule multiple technicians
• Keep accurate records and document customer service actions and discussions
• Maintain customer accounts to provide them with the best service and turnaround time for their needs
• Assist with office duties
• Maintain an orderly workflow according to priorities

• Experience in providing customer service support
• Proficiency in Microsoft Office and Google Workspace
• Ability to think strategically and to lead
• Strong client-facing and communication skills
• Advanced troubleshooting and multi-tasking skills
• Ability to work as a team player

Full‑time

From $21.00 per hour

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Day Shift (Required)

Can you pass a background check for the State of Illinois?

Associate (Preferred)

• Scheduling: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Driver’s License (Required)