Family Services Specialist in Peoria

Who We Are

Ronald McDonald House Charities of Central Illinois (RMHCCI) provides essential services that remove barriers, strengthens families, and promotes healing when children need healthcare. We care for families with children who are ill or injured. We see a world where every family has what they need to ensure the best health outcomes for their children.

We are a place that feels like home for families who can’t be and we strive to be a playful, courageous, and hopeful place. We are a premier nonprofit established to keep families together and promote the health and well‑being of children. RMHCCI is committed to an inclusive culture—that means we serve families and hire team members who are diverse. Each member of our team demonstrates our core values: we lead with compassion;

we are deeply respectful; we act with integrity; and we are firmly committed. These values are our foundation for caring for families with children who are ill or injured and our foundation for working together. We are committed to performance improvement and programmatic growth through data‑informed decision‑making and strategic action. Every member of our team is responsible for carrying out, in some way, the initiatives identified by our strategic plan.

The Family Services Specialist is the crucial pillar of support for families who stay at the Ronald McDonald House. Individuals on this team support families and make sure the amenities in the House are available as needed while helping families navigate their health care journey and address their needs—whether it’s directions to get somewhere or a connection to get support services.

In this role, you are the go‑to person who stays updated on just about everything going on in the House, and you’ll often jump in to help other teammates solve problems or make special moments happen for families, guests, volunteers and teammates.

RMHCCI has four strategic priorities:

• Serve More Families, Better: broaden our programs, strengthen our impact, and boost participation in our programs
• Enhance
  
  Collaboration:
  
  share our best practices and foster external partnerships
• Drive Engagement: elevate our brand, diversify funding sources, and expand advocacy efforts
• Prioritize People: cultivate team (staff) well‑being, enhance onboarding, and build professional development

So we can Serve More Families, Better, you will

• Lead practices that maintain a safe, secure, and inclusive environment at all times
• Ensure all procedures are observed for background screenings, visitor access, check‑in and check‑out, etc.
• Answer the phones and address outside visitors to take referrals, meet guest needs, and maintain wait lists
• Provide exceptional levels of customer service to families, visitors, volunteers and teammates to create a welcoming and uplifting environment
• Maintain a welcoming and safe environment by addressing concerns and enforcing rules and policies—intervening with appropriate actions, and preparing required documentation as needed
• While you are empowered to make the best decisions to address situations immediately - you will address urgent or serious concerns and issues to management as needed
• Provide housekeeping and tidying as needed to ensure common areas remain clean and accessible
• Prepare simple meals for families in the kitchen when needed and follow food handling protocols
• Regularly check
  -and update
  - House communications channels, including email and the guest services platform
• Keep your cool while addressing emergencies or other circumstances that require immediate attention while on duty - updating management immediately and completing incident reports as required
• Maintain the safety and security of the House, its contents, and guest families at all times

So we can Enhance Collaboration, you will

• Engage with volunteers so they may work independently or alongside you to complete tasks
• Identify when families may need support services beyond our offerings and communicate to leadership
• Recommend local service providers to leadership for partnership consideration
• Work with other departments and teammates within RMHCCI…