Senior Service Engineer- North

Senior Service Engineer – North Central, USA

Carrier Climate Solutions Transportation is looking for a Senior Service Engineer with deep technical expertise in light applied equipment. The successful candidate will maintain effective communication with key customers and the field team, perform highly complex diagnostic procedures, prepare reports for senior leadership, and keep stakeholders informed on outstanding issues.

• Assist field personnel with complex problems on light applied equipment.
• Diagnose faults and identify solutions for the field teams.
• Provide technical support to the field on all light applied equipment.
• Answer gateway cases to support CCS on light applied equipment.
• Provide job site support on cases that require advanced troubleshooting.
• Respond to gateway calls in a quick and professional manner.
• Assist the field to deliver quick efficient service to end users.
• Identify product issues and work to identify solutions.
• Maintain effective communications with key customers and field team members to ensure product enhancements/improvements are complete and accurate.
• Maintain frequent contact with key customers requiring a high degree of tact and courtesy.
• Act as the expert in product knowledge/subject matter.
• Perform highly complex diagnostic procedures.
• Prepare reports for senior leadership displaying interpreted test information to resolve design/system related problems and to ensure continuous improvement.
• Communicate technical information to technical/non-technical stakeholders including senior leadership.
• Ensure customers and field teams are kept informed on outstanding issues and recommend system enhancements, upgrades, or repairs.

• High School Diploma or GED.
• 5+ years of experience in the HVAC industry.
• 1+ years of experience with the Microsoft Office Suite.
• Clean and valid driver’s license.

• Bachelor’s Degree in Mechanical Engineering, Electrical Engineering, Construction Management, or HVAC.
• Field experience and an understanding of the installation and operation of HVAC equipment.
• Ability to lead and motivate teams.
• Strong problem solving, planning and management skills.
• Ability to read and understand scope of work.
• Exceptional written and verbal communication skills.
• Experience dealing with simultaneous challenges across multiple disciplines.
• A true team player who prioritizes the customer’s best interests.

• Health Care benefits:
  Medical, Dental, Vision; wellness incentives.
• Retirement benefits.
• Paid Time Off: vacation, sick, personal leave, holidays, birth & adoption leave, parental leave, family & medical leave, bereavement leave, jury duty, military leave, purchased vacation.
• Disability: short‑term and long‑term disability.
• Life Insurance and Accidental Death and Dismemberment.
• Tax‑Advantaged Accounts:
  Health Savings Account, Healthcare Spending Account, Dependent Care Spending Account.
• Tuition assistance.

$ – $ annually.

Carrier is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a disability and protected veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.