Product Service Consultant

Career Area:

Product Support

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live.

Together, we are building a better world, so we can all enjoy living in it.

Caterpillar’s Earthmoving division is hiring a Product Service Consultant
! As a Motorgrader Product Service Consultant you will lead the Motorgrader tier 2 dealer solutions network (DSN) process. This position is pivotal in ensuring customer satisfaction by providing top‑notch service, technical assistance, and troubleshooting expertise needed to restore product functionality.

• Dealer Advocate: Main contact for field reps and Caterpillar dealers for addressing technical queries and product issues. Ensure both customer and dealer needs and challenges are effectively communicated to internal engineering teams to drive impactful solutions.
• Service Excellence: the primary technical liaison between Caterpillar and Dealers utilizing the Caterpillar DSN system. Manage product issues, elevate priorities, gather data, support root cause investigations, and leverage cross‑functional experience to solve customer problems and communicate throughout.
• Continuous Improvement: Identify and lead process improvements to increase team efficiency, quality, and velocity. Provide technical guidance to the Service Engineering team for both complex issue resolution and technical product tool support.

• Customer Focus: Proven ability to collaborate directly with customers, dealers, and field representatives to gather insights and improve product performance.
• Effective Communications: Excellent communication, facilitation and relationship management skills with the ability to build trust and credibility with people in and outside the organization.
• Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner. Motor Grader product knowledge and or DSN process knowledge.
• Problem Solving: Working knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

• Prior experience working with motor graders and/or DSN support
• Strong Mechanical aptitude, from a degree or trade background
• Excellent written and verbal communication skills to interact and build strong relationships with global teams and customers
• Self‑starter with a pro‑active mindset, taking initiative to tackle challenges and drive effective solutions forward

• Location:
  
  Peoria, IL
• Travel up to 10% (potential for international and domestic)
• Domestic relocation assistance is NOT available for this role

Summary Pay Range:

$95,640.00 - $

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job‑related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

• Medical, dental, and vision benefits*
• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
• 401(k) savings plans*
• Health Savings Account (HSA)*
• Flexible Spending Accounts (FSAs)*
• Health Lifestyle Programs*
• Employee Assistance Program*
• Voluntary Benefits and Employee Discounts*
• Career Development*
• Incentive bonus*
• Disability benefits
• Life Insurance
• Parental leave
• Adoption benefits
• Tuition Reimbursement

* These benefits also apply to part‑time employees

This position requires working onsite five days a week. Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at

December 16, 2025 - January 5, 2026

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.

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