Engineering Manager; Dealer Service Tools

Position: Engineering Manager (Dealer Service Tools)

Engineering Manager (Dealer Service Tools)

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Career Area

Engineering

Job Description

As the Engineering Manager (Dealer Service Tools), you will lead the DST Engineering organization, which develops, maintains, and provides technical support for dealer tools and shop supplies across the enterprise. You will collaborate with all verticals (RI, CI, E&T) and Distribution Service Divisions (DSD) to enhance dealers’ operational capabilities and capacity, partnering with Global Service teams to deliver high-quality service tools and shop supplies.

Reporting to this managerial role are three supervisors, a Black Belt, a worldwide Regulatory Compliance Engineer, an Engineering Specialist, a Product Service Engineer, and other support personnel. Success requires deep knowledge of Caterpillar engineering systems and processes, strong technical aptitude, awareness of dealer networks, and the ability to align global suppliers, dealers, and customers with the most appropriate solutions.

Additional Information

• Location:
  
  Peoria, IL (United States)
• Required Travel:
  Up to 25% (Domestic + International)
• Relocation Assistance Offered:
  None
• US Work Sponsorship Offered:
  None

What You Will Do Strategic & Cultural Responsibilities

• Demonstrate Caterpillar Leadership Attributes to effectively execute the business strategy.
• Plan future resource needs and manage workforce transitions to ensure continuity.
• Foster a culture of innovation, collaboration, and customer focus.
• Build partnerships within Caterpillar and with suppliers and dealers.
• Integrate products and services to meet evolving customer needs.
• Lead through change, navigating competitive pressures, rising product complexity, and shifting customer demands.
• Hold primary accountability for the operating expense budget for your area.

Communication, Mentoring, and Relationship Management

• Communicate and collaborate globally across DST teams, Caterpillar product groups, and suppliers.
• Prepare documents and presentations for diverse audiences – downward, upward, and outward.
• Mentor and coach others on new technologies, applications, and solutions.
• Work cross-functionally with internal customers (Global Service partners, Product Groups, DSD teams) to inform decisions impacting products and processes.

Project Assignment and Execution

• Deliver tools across the DST portfolio, including Caterpillar IP Specialty, Capital, Essential, Diagnostic/Test & Measurement tools, and PF Hand Tools & Shop Supplies.
• Lead global engineering teams in Peoria, IL;
  Chennai, India; and Rapid City, SD.
• Ensure timely delivery of high-impact engineering projects through strategic direction, prioritization, and barrier removal.
• Drive accountability for project outcomes across global teams—aligning with business objectives, quality standards, and budget targets.
• Provide engineering technical support and consulting services to Global Service, dealers, customers, and internal partners.

What You Will Have (Basic Requirements)

• Education Requirement:
  Bachelor’s Degree in Engineering
• Planning:
  Tactical & Strategic:
  Ability to contribute to operational (short-term), tactical (1–2 years), and strategic (3–5 years) planning aligned with business objectives.
• Decision Making & Critical Thinking:
  Ability to analyze situations objectively and make informed decisions using appropriate methods, including informed judgment.
• Technical Excellence:
  Expertise in technology and application methods to solve complex technical challenges.
• Communicating for Impact:
  Ability to listen, adapt, and convey messages clearly to influence diverse audiences.
• Managing People:
  Ability to lead teams, recognize contributions, and address performance issues.
• Collaborating Globally:
  Ability to build networks across cultures and achieve shared goals.
• Influencing Through Expertise:
  Ability to use expertise to influence decisions and provide insights.

What Will Set You Apart (Top Candidates Will Have)

• Advanced degree is highly desired.
• Experience:
  
  Minimum of 15 years of progressive, directly related experience in engineering or technical roles.
• Leadership:
  At least 3 years of supervisory…