Accounts Receivable Supervisor

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***** The major function of this position is:
** The Accounts Receivable Supervisor is responsible for overseeing the full accounts receivable process, including collections, credit management, reporting, and continuous process improvements. This role leads a team of AR analysts or specialists, ensuring timely and accurate financial transactions, strong internal controls, and adherence to company policies. The position supports strategic initiatives and plays a key role in month-end close activities.

A strong understanding of AR processes and SAP is required.

** Salary Range:** $65,000-$72,000  
** 1st Shift
**** The essential responsibilities and primary duties of this position are:
** Supervisory Duties
* Supervise and provide day-to-day direction to the Accounts Receivable Analyst team, ensuring optimal workflow and productivity.
* Train new and existing staff on department processes and procedures; provide ongoing coaching and development.
* Monitor team performance and provide regular feedback; complete annual performance evaluations.
* Track and manage attendance, including approval of overtime, vacation, and other absences, ensuring appropriate coverage.
* Handle employee-related matters such as hiring, onboarding, performance management, and corrective actions, while maintaining compliance with company policies.
* Motivate and recognize team members for contributions and accomplishments.

Accounts Receivable
* Oversee outbound collection efforts through phone calls, emails, letters, and other communication methods to resolve past due balances.
* Manage relationships with Atradius Credit Insurance and third-party collection agencies to handle uncollectible or bad debt accounts.
* Investigate and resolve customer billing and payment disputes in collaboration with Sales and Customer Service teams.
* Review and research credit applications for new accounts including credit references, bank references, processing credit reports and interacting with sales reps.
* Review and adjust trade discounts with management to ensure reasonableness.
* Support month-end close processes, including AR reporting, reconciliations, and bad debt accruals.
* Prepare and distribute monthly AR reports for the U.S., including aging and past due summaries, to the AR team for review and completion. Ensure timely updates and completion by each team member on a monthly basis.
* Support international AR operations by addressing cross-border AR issues and reviewing global AR policies and procedures. Provide training materials, conduct online training sessions, and assist with global business process reviews as needed.
* Prepare relevant accounts receivable reports for management.
* Enforce credit policies within all departments and subsidiaries.
* Continue to develop and improve credit selection process.
* Collaborate with cross-functional teams including Sales, IT, Customer Service, and Finance.
* Serve as backup to the Accounts Receivable Manager as needed.
** Essential Overall Duties:
*** Continually seek improvement in every aspect of the position. Perform better today than yesterday.
* Review the accounts receivable process to improve efficiency, accuracy and controls. Always look to make the process more efficient to meet our requirements. Maintain a high level of accuracy.
* Be flexible and willing to try processes in a different way. Be creative in your solutions.
* Assist and support Accounting team in all areas as needed.
* Have fun and enjoy every day!
** Special

Physical Requirements:

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