Outpatient Clinical Registrar Lead- CMH Patient Access

Outpatient Clinical Registrar Lead – CMH Patient Access

Join to apply for the Outpatient Clinical Registrar Lead – CMH Patient Access role at Carle Health.

Overview Working in the Outpatient Lab, MDC, POPI and at Northside, this position is responsible for patient registration, cash collections, and performing certain diagnostic testing. Promotes excellent customer service. This position serves as a resource for the Patient Access team. Responsible for maintaining efficient and timely registrations, maintaining open communication, ensuring high quality data, cash collections, and proper collection techniques. Minimum 1 year in the OP Clinical Registrar position.

• Ensures the timely and accurate registration/scheduling of patients by obtaining and processing demographic, financial, and clinical information in an efficient and professional manner.
• Greets patients and visitors in an appropriate and courteous manner, determining their need for assistance including directions and escort or transport.
• Determines the type of service the patient is to receive by reviewing physician orders, the outpatient services form, and the alphabetical patient listing and/or by questioning the patient.
• Explains and obtains signatures on Consent for Treatment, Patient Financial Agreement, Privacy Notice (HIPAA) and Advanced Beneficiary Notice.
• Provides information to the patient/representative about billing, complaint process, Patient Rights and Charity Care application.
• Completes the Medicare Secondary Payor (MSP) questionnaire.
• Identifies and maintains competency on insurance plans from a matrix of over 125 contracts.
• Refers the patient to the Scheduling Call Center, if required.
• Escorts or transports patients and their belongings to their designated areas—ancillary departments and outpatient areas, as warranted.
• Obtains necessary registration, medical, financial, and demographic information from Pre-Registrations, Inpatients, Outpatients, Offsite registrations.
• Processes and enters correct insurance plan based on eligibility responses in EPIC.
• Scans all required documents including driver’s license and insurance cards.
• Provides assistance in the collection of self-pay portion payments at the time of registration.
• Identifies those patients needing financial counseling referrals.
• Responds promptly to scheduling request.
• Obtains complete scheduling information in an accurate, efficient and professional manner.
• Performs the scheduling function by utilizing the scheduling computer system and other computer/manual systems.
• Exhibits the ability to schedule multiple tests for a patient in a timely manner.
• Determines proper scheduling requirements and/or limitations according to requested procedure.
• Demonstrates the ability to decide which scheduled patients should require priority verification for medical compliance.
• Demonstrates the ability to put patients and/or physicians’ offices in contact with our Patient Financial Coordinators or pre-registration departments when needed.
• Transcribes and schedules all outpatient ancillary department orders. Obtains requested blood samples for laboratory testing, obtains and performs requested ECGs, utilizing accepted and established procedures that ensure quality and reliable results in a timely, efficient manner.
• Obtains physician requested blood samples by using established procedures for venipuncture and micropuncture techniques.
• Collects quality specimens as assessed by low rejection rate.
• Follows UnityPoint Health safety policies.
• Verifies specimen requirements or handling prior to collection if unfamiliar with test name.
• Accepts responsibility for the perform point of care waived testing and ensures familiarity with quality control for procedures.
• Performs test procedures with care and accuracy.
• Ensures quality of work by performing QC at required intervals, performing calibrations and footnoting QC following calibration, investigating cause of out-of-control QC and resolving before testing is resumed.
• Ensures that outdated materials (kits, QC, or reagents) are not used; uses oldest first.
• Enters data results properly and carefully, including required notification and documentation.
• Unders…