Community Support Specialist

Provides behavioral health assessment and treatment planning, case management, support, education, and consultation for individuals experiencing behavioral health concerns. Will provide crisis response and intervention as needed. Function as an effective team member and represent the agency in a professional manner.

Certifications:

• Driver's License
  - Illinois Secretary of State (ILSOS)
• Professional License
  - Exempt/Not Required or Licensed Practical Nurse (LPN) - Illinois Department of Financial and Professional Regulation (IDFPR)

Education: H.S. Diploma/GED, Bachelor's Degree:
Counseling, Social Work, Education, Related Field.

LPN license is NOT required if meeting the Bachelor's Degree or H.S. Diploma/GED education. H.S. Diploma/GED requires documented clinical experience and/or certifications as specified by IL Rule 140 (5+years).

Other Requirements

Ability to delegate wisely, exercise good judgment, maintain good interpersonal relationships, adapt to change, evaluate critically and think creatively. Individual will demonstrate knowledge and skills necessary to provide appropriate care to clients with severe and persistent mental illnesses. Individual will demonstrate effective written and verbal skills allowing communication with physicians, co-workers, other clinic/hospital personnel, as well as the public. Position requires good organizational skills.

• Provides community-based/in-home behavioral health services for individuals experiencing behavioral health concerns that interfere with their ability to manage symptoms and impact functioning.
• Provides transportation to client as clinically appropriate.
• Completes assessment and treatment plan with client. Request consultation, where indicated, in a diligent and timely manner.
• Provides crisis assessment and intervention, completes safety plan with client, and follows up with client following crisis situation. Coordinates with Mobile Crisis Response and other crisis service teams when clinically appropriate.
• Provides individual and group services to include, but not limited to, monitoring of daily living activities, assistance maintaining benefits and entitlements, assistance with employment and education, support to manage symptoms, skills training, advocacy for client’s rights and preferences, assistance accessing resources, family support, coordination of services and care.
• Maintains records in accordance with organizational policies, as well as state and federal oversight agencies and accreditation agencies including Joint Commission, Medicaid, Medicaid Rehabilitation Option, Illinois Department of Public Health, and Commercial Insurances.
• Acts as a liaison and resource between the community and client needs; coordinates treatment goals with community agencies, primary care physicians, court system, and managed-care entities.

• Provides effective, concise and pertinent documentation in a timely manner
• Actively maintains open communication and demonstrates a cooperative, teamwork style with clients and their family members
• Communicates pertinent issues to medical staff and other team members
• Serves as an advocate for clients
• Prepares special reports as needed on activities, and work group activities.
• Meets compliance standards for all documentation and clinical charts.
• Meets direct service expectations.

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