Center Administrator

Why this role exists:
To run a safe, reliable, patient-first clinic that delivers high-quality care and an outstanding experience by orchestrating people, processes, and technology across front office, clinical teams, and providers. The Center Administrator works onsite and reports to the Associate Operations Director.

• Operational Orchestrator:
  You will drive a smooth clinic rhythm, ensuring on-time starts and fast resolution of flow bottlenecks.
• Safety Guardian:
  You will maintain a “High Reliability Organization” culture, ensuring the clinic is audit-ready every single day.
• People Developer:
  You will build stable, engaged teams through structured coaching, clear expectations, and visible skill growth paths.
• Data-Driven Leader:
  You will use real-time data from reports to make informed decisions that improve clinical quality and financial stewardship.

• Daily Flow Management:
  Leading morning huddles to align the team and managing real-time escalations to maintain clinic rhythm.
• Quality & Safety Oversight:
  Conducting daily 5S walkthroughs (Sort, Set in order, Shine, Standardize, Sustain) and managing vaccine cold-chain and sterilization logs.
• People Leadership:
  Conducting weekly one-to-ones, managing staff schedules, and ensuring competency sign-offs via reverse shadowing.
• Administrative Excellence:
  Stabilizing “inbox aging,” managing purchasing and waste reduction, and ensuring accurate point-of-service (POS) collections.
• Patient
  
  Experience:
  
  Owning the service recovery system to resolve patient concerns on the same day.

We assess requirements practically. During the application and interview process, we will ask you to demonstrate these.

Knowledge:
Aware of how clinics operate and function for patient care

Computer Literacy

Skills:

Handle patient and stakeholder concerns while maintaining trust and rapport Guide and support team members effectively Manage competing priorities and allocate time effectively Influence team behaviors and reinforce expected standards Manage competing stakeholder needs effectively Develop team performance over time Address and resolve conflict constructively Use data to guide decisions Identify root causes and implement effective solutions Oversee and manage financial performance of the center

Abilities:
Ensure accuracy and completeness in information and processes Remain composed and effective under stress Choose appropriate responses in interpersonal situations Make decisions quickly in high-pressure situations Reflect on experience and improve over time Recognize risks and context in real time Understand how actions and processes connect across the system Essential Personal Attributes are:
Reliability, Integrity and Accountability.

Preferred:
Knowledge:
Medicare structure, rules, reimbursement Regulatory compliance and patient privacy Preferred

Certifications:

BLS/CPR, compliance with required EMR and quality-related training modules

$71,100 - $97,800 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many…