Electronic Services Specialist

Electronic Services Specialist page is loaded## Electronic Services Specialist locations:
Peoria ILtime type:
Full time posted on:
Posted 2 Days Agojob requisition :
R3741

Apply to join Team CEFCU!
* CEFCU member service team members are critical to the success of the credit union. They provide a professional, knowledgeable, and caring experience when members contact us. We are looking for individuals who are personable, articulate, and positive to add to our already awesome team!
* An Electronic Service Specialist (ESS) provides members and potential members with guidance and support regarding CEFCU’s electronic services. Advocates and champions for CEFCU’s electronic services, by actively listening to member’s needs and referring appropriate products and services. Manages member requests and nurtures relationships through multiple support channels such as phones, emails, and online secure messages. Processes various back-office quality assurance and maintenance reports.

Facilitates cases/tickets with appropriate vendor partners while maintaining positive and professional working relationships. Provides support to other CEFCU representatives with questions concerning electronic service’s products, services, policies and procedures. Serves as a back up to the Electronic Member Center (EMC) Fraud Coordinator, as needed. Tracks end-user system issues and assists with troubleshooting to identify errors. Maintains current working knowledge of available resources and job tools, policies, procedures and regulations governing electronic service’s products and services.
Core

Hours:

Monday - Friday 9:45 a.m.

- 6:15 p.m.  Saturday 8:00 a.m.

- 2:00 p.m.  HWFH - After training is complete
*
* Required:

*** High school diploma or equivalent.
* Ability to learn vendor admin systems related to department products and services at a proficient level within training period.
* Strong written and verbal communication skills, including typing skills.
* Critical thinking and time management skills. Ability/willingness to actively participate in helping achieve department and corporate objectives. Demonstrated skills to proactively evaluate situations using available resources and make informed decisions in unusual or escalated circumstances.
* Demonstrated strong attention to detail and quality.
* Knowledgeable about current and developing technologies including internet, PC operating systems, browsers, smart and browser-based cell phones and other mobile devices.
* Self-motivation and independent decision-making skills.
** Preferred:
*** Proficiency in CEFCU mainframe applications including Member Information File (MIF), Member Account File (MAF), CEFCU Tele-Servicing System (CTI), Account Information File (AIF).
* User experience and knowledge of CEFCU’s electronic services.
* Applicable college classes (e.g., Business Math, Business Communications, and Business Law, etc.) and/or commensurate experience.
* Training and/or presentation experience.
* Proficiency in Microsoft Excel, Outlook, PowerPoint and Word.
** Summary Pay Range
** The pay range for this position is $19.71 - $23.17.### ###
* Compensation offered may vary based on skills and experience. Please note that salary is only one component of total compensation at CEFCU.*#
** Benefits
* *** Financial
* * Merit-based raises
** Health and Welfare
** Generous paid time off (Holiday, Personal or Sick Time, Vacation)
Comprehensive Medical, Dental, and Vision coverage (PPO, HDHP)  Flexible Spending Plan (Medical Reimbursement Account and Dependent Care Reimbursement Account)
Health Savings Account Voluntary Benefits (Accident Plan, Critical Illness Plan, Hospital Indemnity Plan)
Life Insurance Accidental Death & Dismemberment Insurance Disability Benefits Defined Benefit Plan – Pension Defined Contribution Plan – 401K
** Additional Benefits
** Employee Assistance Program Tuition reimbursement

Career growth through internal job postings

Management Development Program: formal mentoring and training

Opportunities to help improve and build the CEFCU of tomorrow through process teams

Opportunities to personally contribute to corporate financial literacy and community initiatives

Casual days to support…