Surety Technology & Automation Representative

### RLI is a company with a strong, successful background. For decades, our financial track record has been stellar — a testament to our culture and validation of our reputation as an excellent underwriting company.#
****** Position Purpose
****** Under frequent supervision, the Surety Technology representative serves as the first point of contact for Surety employees, and provides basic technology and business support.#
********** Principal

Duties & Responsibilities
*********** Serve as the first point of contact for Surety technology support for all Surety employees, handling phone calls and emails.
* Provide basic technology and business support for Surety agents and direct Surety clients.
* Properly interpret requests, create work items and escalate to appropriate team members, as needed.
* Recognize high priority requests and prioritize work item assignments accordingly.
* Monitor reports of Surety system incidents and escalate to IT when necessary.
* Collect and log customer feedback.
* Perform small daily tasks and occasionally assist the team with special projects.
* Operate within defined standards and service level agreements.
* Maintain timely and concise communication with customers, both internal and external.#
********** Education & Experience
*********** Typically requires an Associate's degree
* 0+ years of related experience* [OR] equivalent level of education and experience
* Surety experience is a plus but not required.#
****** Knowledge, Skills, & Competencies
******* Ability to provide excellent communication, both written and verbal
* Ability to provide quality customer service experience to callers
* Demonstrate ability to work well with the team
* Good organizational skills
* Ability to perform independent research utilizing existing resources
* Ability to perform light troubleshooting and QA testing under guidance
* Willingness to learn Surety business and develop technology skills#
** Compensation Overview**### The base salary range for the position is listed below. Please note that the base salary is only one component of our robust total rewards package  salary offered will take into account a number of factors including, but not limited to, geographic location, experience, scope & responsibilities of the role, qualifications/credentials, talent availability & specialization, as well as business needs.

The below range may be modified in the future.##
** Base Pay Range**$21.26 - $29.24#
** Total Rewards**### At RLI, we're all owners. We hire the best and the brightest employees and allow them to share in the company's success through our Total Rewards. With the Employee Stock Ownership plan at its core, the Total Rewards program includes all compensation, benefits and perks that come with being an RLI employee.##
** Financial Incentives*** ### Annual bonus plans* ### Employee stock ownership plan (ESOP)* ### 401(k) — automatic 3% company contribution* ### Annual 401k and ESOP profit-sharing contributions (Up to 15% of eligible earnings)##
** Work & Life*** ### Paid time off (PTO) and holidays* ### Paid volunteer time off (VTO) to support our communities* ### Parental and family care leave* ### Flexible & hybrid work arrangements* ### Fitness center discounts and free virtual fitness platform* ### Employee assistance program##
** Health & Wellness*** ### Comprehensive medical, dental and vision benefits* ### Flexible spending and health savings accounts* ### 2x base salary for group life and AD&D insurance* ### Voluntary life, critical illness, & accident insurance for purchase* ### Short-term and long-term disability benefits#
** Personal & Professional Growth**### RLI encourages its employees to pursue professional development work in insurance and job-related areas. We make a commitment to employees to provide educational opportunities that help them enhance their skills and further their career advancement. RLI fosters a true learning culture and encourages professional growth through insurance courses, in-house training and other educational programs. RLI covers the cost for most programs and employees typically earn a bonus upon successful completion of approved courses and…