Principal Digital Deployment Manager; Dynamics 365

Caterpillar is embarking on a bold digital transformation to revolutionize our dealers’ systems - seamless, intelligent, and designed for the future. We are developing a scalable, modern ERP solution for Caterpillar dealers, built on Microsoft Dynamics 365 and Azure Integration Services. This next-generation platform will leverage pre-configured business processes, optimized workflows and AI-powered automation to streamline operations, accelerate digital capability deployment, and elevate customer experience across our global dealer network.

We are seeking a delivery-focused

Principal Digital Deployment Manager;
Dynamics 365 to lead a team of Deployment Consultants supporting Caterpillar Dealers in the Americas and their selected System Integrator to deploy our Dealer ERP Template. This high-impact role is part of a newly launched strategic initiative and will serve as a delivery orchestrator, aligning teams to program objectives, managing risks and dependencies, and ensuring consistent, high-quality outcomes through scaled Agile practices.

- Managing the day-to-day activities of existing Caterpillar Deployment consultants and their ongoing Dealer Deployment projects, including overseeing project responsibilities and schedules. Developing contingency plans for potential risks.
** ERP & Systems Knowledge** **(MS Dynamics 365 focus)
*** Hands-on experience with Microsoft Dynamics 365 in a product, process or deployment leadership role.
* Understanding of ERP configuration, security, and integrations with related systems.
* Awareness of Microsoft release cycles and ability to assess new features for business value.
* Knowledge of System product lifecycle management, including adoption and change management.
** Implementation:
** Knowledge of how to run applications for organizations; ability to implement application software within an organization and help end-users perform specific tasks (ex: ERP and CRM products).
** Decision Making and Critical Thinking:
** Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
** Planning:
** Tactical, Strategic:
Knowledge of effective planning techniques and ability to contribute to operational (short term), tactical (1-2 years) and strategic (3-5 years) planning in support of the overall business plan. Plans for allocation of resources in line with unit goals, technical and business objectives.
** IT Program Management:
** Knowledge of project management; ability to plan, organize, monitor and control IT projects using appropriate technical resources. Directs team members in analyzing client requirements in an appropriate manner.
** IT Project Control and Reporting:
** Knowledge of project control and reporting; ability to monitor the vital signs of an IT project while managing its progress and delivery schedule.
* Demonstrate the ability to and experience of building teams, processes and organizational frameworks in relation to ERP and System deployments
* Working experience of deploying Microsoft D365 and leveraging Mavim, Leapworks and Walkme.
* The position typically requires a college or university degree or certification that is equivalent.
* Proven experience designing and implementing Dynamics 365 Customer Service
* Strong understanding of customer service and support operations

Experience with full lifecycle implementations of Dynamics 365, from requirements gathering to deployment
* Extensive experience in systems architecture, focused on Microsoft Dynamics 365 implementations
* Microsoft Azure:

Experience with Azure PaaS and IaaS services, including Azure Functions, Logic Apps, Service Bus, Event Grid, and Azure Data Factory
* Power Platform:
Proficiency with Power Apps, Power Automate, Power BI, and AI Builder
* Integration Technologies:

Experience with Azure API Management, Logic Apps, Azure Service Bus, and Azure Integration Services
* Data & Analytics:
Knowledge of Azure Synapse Analytics, Power BI, and data modeling for Dynamics 365 implementations
* Dev Ops:

Experience with Azure Dev Ops, including source control, pipelines, and ALM practices for Dynamics 365
* Security:
Knowledge of Microsoft Entra  (formerly Azure AD), role-based security, and data protection in Dynamics 365 implementations
* Excellent interpersonal skills are required in order to deal with sensitive issues, develop others, or influence others inside and outside the department to take specific actions.
* Knowledge of Caterpillar business and dealership operations preferred
* Interest in AI transformation
* Medical, dental, and vision benefits
* Paid time off plan (Vacation, Holidays, Volunteer, etc.)
* 401(k) savings plans
* Health Savings Account (HSA)
* Flexible Spending Accounts (FSAs)
* Health Lifestyle Programs
* Employee Assistance Program
* Voluntary Benefits and Employee Discounts
* Career Development
* Incentive bonus
* Disability benefits
* Life Insurance
* Parental leave
* Adoption…