Service Technology Consultant; Dealer Workstream

Service Technology Consultant (Dealer Workstream)

Apply for the Service Technology Consultant (Dealer Workstream) role at Caterpillar Inc.

Location: Peoria, IL (United States)

Job Description: As a Service Technology Consultant (Dealer Workstream), you will enable dealer timely, accurate, and competitive serial number specific service options quoting by acting as the dealer facing workstream lead for a series of transformational NPI programs.

What You Will Do:

• Define end-to-end business requirements for an intuitive and cohesive dealer UI/UX and external integration (API) for service quoting – capturing roles, data needs, workflows, validations, and edge cases in alignment with industry tailored commercial offerings and priorities against targeted Gateway dates.
• Orchestrate UX design delivery by ensuring Figma flows, wireframes, and clickable prototypes are created, reviewed with dealers, and iterated to resolve gaps before build.
• Manage and refine the Dev Ops backlog: organize requirements into epics and features, link requirements to designs and test cases for full traceability; lead refinement sessions with product and engineering to break down work, resolve dependencies, with support of the business analyst.
• Validate build:
  Perform User Acceptance Testing (UAT) to confirm build meets required intent.
• Support integrations:
  Bring together business and IT teams to ensure dealer system integration needs are understood, tested, and successful.
• Provide deep technical knowledge:
  Serve as the expert in dealer quoting practices, system integrations and use of developed technology as part of business flows. Document and share user best practices.

Basic Requirements:

• Customer Focus:
  Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
• Data Gathering & Analysis:
  Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgement.
• Service Excellence:
  Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
• Consulting:
  Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.
• Effective Communications:
  Understanding of effective communication concepts, tools, and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
• Problem Solving:
  Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
• Relationship Management:
  Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
• Technical Excellence:
  Knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges.

What You Will Get: Through it all, we are one team – creating and delivering world‑class components and solutions superior to the competition. Learn more about the Caterpillar Experience
.

Benefits:

• Medical, dental, and vision benefits*
• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
• 401(k) savings plans*
• Health Savings Account (HSA)*
• Flexible Spending Accounts (FSAs)*
• Health Lifestyle Programs*
• Employee Assistance Program*
• Voluntary Benefits and Employee Discounts*
• Career Development*
• Incentive bonus*
• Disability benefits
• Life Insurance
• Parental leave
• Adoption benefits
• Tuition Reimbursement
• These benefits also apply to part‑time employees

Position requires working onsite five days a week.

Visa Sponsorship is not available for this position.

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.

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Summary Pay Range: $ - $

Posting Dates: December 16, 2025 - December 30, 2025