Deployment Manager - Monitoring

Career Area:

Product Support

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live.

Together, we are building a better world, so we can all enjoy living in it.

You’ll be stepping into a space where innovation isn’t just welcomed—it’s required. We are building and refining Condition Monitoring processes from the ground up, shaping how Condition Monitoring evolves at a global scale. If you’re energized by ambiguity, passionate about creating structure from complexity, and motivated by helping others excel in a dynamic environment, this role will feel like home.

Team Management over Deployment and Superior Customer / Dealer

Experience:

• Accountable for ensuring team delivers and manages roles and responsibilities associated with CM site deployment leading to successful service outcomes
• Ensure CM kickoff and commercial communication excellence
• Develop and manage consistent, global deployment methodology and documentation
• Coordination of internal team activities to steer efficiencies and sustain deployment processes

Lead CM Team Tool Development and Maintenance:

• Drive standard work for site deployment and CMA interfaces with customers and dealers
• Support tool and dashboard development to govern and manage CM team performance
• Support tool and dashboard development to deliver value to customers through enhanced CM capabilities and reporting

Lead and Coordinate Global CMA Training:

• Organize CMA trainers to implement a global CMA cohort and onboarding plan
• Coordinate with CMA SMEs to integrate critical knowledge into CMA training program

Technical Excellence: Strong commercial experience and the ability to support and influence organizational change. Candidates should bring a foundational understanding of Condition Monitoring along with exposure to equipment applications across mining, quarry and aggregates, and waste environments. Understanding of the core responsibilities and day‑to‑day activities of a Condition Monitoring Advisor is also essential for success in this position.

Customer Focus: Direct customer and/or Cat® dealer-facing experience.

Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.
Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
Field Support: Knowledge of and experience with providing post-sales support; ability to support maintenance of hardware products.

• Bachelor's degree or equivalent industry experience.
• Formal leadership or informal leadership via cross-functional activity (project management, product development, 6‑Sigma, CPI, etc.)
• Experience with Salesforce and Microsoft applications (PowerPoint, Excel, Power-Bi)

The primary work location for this role is Tucson, AZ or Peoria, IL, with a requirement to work on-site full-time
at a Caterpillar facility.

Domestic relocation…