Digital Program Manager; ERP Template

Career Area:

Technology, Digital and Data

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live.

Together, we are building a better world, so we can all enjoy living in it.

Cat Digital is the digital and technology arm of Caterpillar Inc., leveraging the latest technologies to build industry leading digital solutions for our customers and dealers. With over 1.5 million connected assets worldwide, our teams use data, technology, advanced analytics, telematics and AI capabilities to help our customers build a better, more sustainable world.

Caterpillar is embarking on a bold digital transformation to revolutionize our dealers’ systems - seamless, intelligent, and designed for the future. We are developing a scalable, modern ERP solution for Caterpillar dealers, built on Microsoft Dynamics 365 and Azure Integration Services. This next-generation platform will leverage pre-configured business processes, optimized workflows and AI-powered automation to streamline operations, accelerate digital capability deployment, and elevate customer experience across our global dealer network.

We are seeking a delivery-focused ERP Template Program Manager to track progress, issues, and risks for a team of Deployment Consultants supporting Caterpillar Dealers and their selected System Integrator to deploy our Dealer ERP. This high-impact role is part of a newly launched strategic initiative and will serve as a delivery orchestrator, aligning teams to key milestones, managing risks and dependencies, and ensuring consistent, high-quality outcomes through scaled Agile practices.

• Facilitating meetings and discussions with Cat Digital & DSD leaders to share continual update and full transparency of status for ERP Deployments
• Identifying, escalating, tracking risks, issues and cross-team dependencies so deployment projects run to committed time schedules and expected quality.
• Managing the Azure Dev Ops environment and DRM to support efficient deployment projects and accurate recording of Caterpillar Dealer Deployment needs for successful project completion.
• Achieve Enterprise set Deployment targets for each calendar year.
• Managing the day-to-day activities of projects, including overseeing project responsibilities and schedules. Developing contingency plans for potential risks.
• Evaluating and managing deliverables to ensure that service expectations are achievable, developed, and met.
• Monitoring and track project results for significant deviations. Ensuring adherence to quality standards and processes.
• Assist project managers to provide program information to dealers.
• Update enterprise partners and stakeholders on status, risks, and issues

• ERP & Systems Knowledge (MS Dynamics 365 focus)
  • Hands-on experience with Microsoft Dynamics 365 in a product, process or deployment leadership role.
  • Understanding of ERP configuration, security, and integrations with related systems.
• Implementation: Knowledge of how to run applications for organizations; ability to implement application software within an organization and help end-users perform specific tasks (ex: ERP and CRM products).
• IT Program Management: Knowledge of the policies and techniques to manage a set of related projects within a program; ability to plan, organize, monitor, and control the set of projects, ensuring efficient utilization of technical and administrative resources to achieve program objectives.
• Planning:
  Tactical, Strategic: Skilled at developing, refining, and communicating tactical plans for large scale, complex projects, preferably dealer related.
• IT Project Control and Reporting: Knowledge of project control and reporting; ability to monitor the vital signs of an IT project while managing its progress and delivery schedule. Conducts regular progress…