Surety Technology & Automation Representative

Surety Technology & Automation Representative

Join to apply for the Surety Technology & Automation Representative role at RLI Insurance Company

We’re not like other insurance companies. From specialty products to business model, our culture and results are different. Different is who we are, and how we work, interact, deliver and succeed together. Creating a different and better insurance experience takes focus and shared passion to go beyond the expected to forge relationships and deliver care that makes a difference.

Under frequent supervision, the Surety Technology Representative serves as the first point of contact for Surety employees and provides basic technology and business support.

• Serve as the first point of contact for Surety technology support for all Surety employees, handling phone calls and emails.
• Provide basic technology and business support for Surety agents and direct Surety clients.
• Properly interpret requests, create work items and escalate to appropriate team members as needed.
• Recognize high priority requests and prioritize work item assignments accordingly.
• Monitor reports of Surety system incidents and escalate to IT when necessary.
• Collect and log customer feedback.
• Perform small daily tasks and occasionally assist the team with special projects.
• Operate within defined standards and service level agreements.
• Maintain timely and concise communication with customers, both internal and external.

• Typically requires an Associate's degree.
• 0+ years of related experience.
• [OR] equivalent level of education and experience.
• Surety experience is a plus but not required.

• Excellent written and verbal communication.
• High quality customer service experience to callers.
• Teamwork and collaboration.
• Good organizational skills.
• Independent research using existing resources.
• Light troubleshooting and QA testing under guidance.
• Willingness to learn Surety business and develop technology skills.

Base Pay Range: $21.26 - $29.24. Total rewards and benefits include base salary, annual bonus plans, ESOP, 401(k) contributions, paid time off, health and wellness benefits, and professional development opportunities.

• Financial Incentives – Annual bonus, ESOP, 401(k) to up to 15%.
• Work & Life – PTO, VTO, parental leave, flexible hybrid work, fitness discounts, EAP.
• Health & Wellness – Comprehensive medical, dental, vision, HSA, disability, life insurance.
• Personal & Professional Growth – Training & certification, tuition reimbursement, education bonuses.

RLI is an equal opportunity employer and does not discriminate on the basis of race, color, religion, national origin, citizenship, gender, marital status, sexual orientation, age, disability, veteran status, or any other characteristic protected by federal, state, or local law.

Entry level

Full-time

Information Technology

Insurance